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Seller_lyUF34znaGncK

AZ Claim vs Amazon refund

What is the difference between an AZ claim and Amazon giving a refund? I've had a few refunds recently that Amazon has given to a customer but they aren't under AZ claims. Can I make a SAFE-T claim against a refund (as oppposed to AZ.)

Thanks.

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Seller_lyUF34znaGncK

AZ Claim vs Amazon refund

What is the difference between an AZ claim and Amazon giving a refund? I've had a few refunds recently that Amazon has given to a customer but they aren't under AZ claims. Can I make a SAFE-T claim against a refund (as oppposed to AZ.)

Thanks.

Fulfil Orders
Tags:INR (item not received)
00
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Roberto_Amazon
In reply to: Seller_lyUF34znaGncK’s post

Hello! @Lyrics_Art

This is Roberto. Thank you for using the forums.

For refunds that Amazon initiated on your behalf, you can raise a SAFE-T claim, please see the help page below to determine eligibility and to familiarize yourself with the policy:

Reimbursement policy for seller-fulfilled orders with pre-paid return labels

How to identify if a refund has been initiated by Amazon? Please follow the instructions below:

  1. Go to Manage Returns
  2. Find the Order in question
  3. Click view more details
  4. Check the Resolution. If the resolution says "RefundOnFirstScan" OR "AutomatedRefund", these are indicators that Amazon issued the refund.

Let me know if you have further questions.

Regards,

Roberto

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Seller_lyUF34znaGncK

AZ Claim vs Amazon refund

What is the difference between an AZ claim and Amazon giving a refund? I've had a few refunds recently that Amazon has given to a customer but they aren't under AZ claims. Can I make a SAFE-T claim against a refund (as oppposed to AZ.)

Thanks.

25 views
1 reply
Fulfil Orders
Tags:INR (item not received)
00
Reply
user profile
Seller_lyUF34znaGncK

AZ Claim vs Amazon refund

What is the difference between an AZ claim and Amazon giving a refund? I've had a few refunds recently that Amazon has given to a customer but they aren't under AZ claims. Can I make a SAFE-T claim against a refund (as oppposed to AZ.)

Thanks.

Fulfil Orders
Tags:INR (item not received)
00
25 views
1 reply
Reply
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AZ Claim vs Amazon refund

by Seller_lyUF34znaGncK

What is the difference between an AZ claim and Amazon giving a refund? I've had a few refunds recently that Amazon has given to a customer but they aren't under AZ claims. Can I make a SAFE-T claim against a refund (as oppposed to AZ.)

Thanks.

Fulfil Orders
Tags:INR (item not received)
00
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1 reply
Reply
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Roberto_Amazon
In reply to: Seller_lyUF34znaGncK’s post

Hello! @Lyrics_Art

This is Roberto. Thank you for using the forums.

For refunds that Amazon initiated on your behalf, you can raise a SAFE-T claim, please see the help page below to determine eligibility and to familiarize yourself with the policy:

Reimbursement policy for seller-fulfilled orders with pre-paid return labels

How to identify if a refund has been initiated by Amazon? Please follow the instructions below:

  1. Go to Manage Returns
  2. Find the Order in question
  3. Click view more details
  4. Check the Resolution. If the resolution says "RefundOnFirstScan" OR "AutomatedRefund", these are indicators that Amazon issued the refund.

Let me know if you have further questions.

Regards,

Roberto

00
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user profile
Roberto_Amazon
In reply to: Seller_lyUF34znaGncK’s post

Hello! @Lyrics_Art

This is Roberto. Thank you for using the forums.

For refunds that Amazon initiated on your behalf, you can raise a SAFE-T claim, please see the help page below to determine eligibility and to familiarize yourself with the policy:

Reimbursement policy for seller-fulfilled orders with pre-paid return labels

How to identify if a refund has been initiated by Amazon? Please follow the instructions below:

  1. Go to Manage Returns
  2. Find the Order in question
  3. Click view more details
  4. Check the Resolution. If the resolution says "RefundOnFirstScan" OR "AutomatedRefund", these are indicators that Amazon issued the refund.

Let me know if you have further questions.

Regards,

Roberto

00
user profile
Roberto_Amazon
In reply to: Seller_lyUF34znaGncK’s post

Hello! @Lyrics_Art

This is Roberto. Thank you for using the forums.

For refunds that Amazon initiated on your behalf, you can raise a SAFE-T claim, please see the help page below to determine eligibility and to familiarize yourself with the policy:

Reimbursement policy for seller-fulfilled orders with pre-paid return labels

How to identify if a refund has been initiated by Amazon? Please follow the instructions below:

  1. Go to Manage Returns
  2. Find the Order in question
  3. Click view more details
  4. Check the Resolution. If the resolution says "RefundOnFirstScan" OR "AutomatedRefund", these are indicators that Amazon issued the refund.

Let me know if you have further questions.

Regards,

Roberto

00
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