Advertising account suspended for no reason
Amazon has suspended our advertising account for no reason. They claimed:
"We have re-investigated the case and found that your account is not in compliance with Amazon Ads Policies and/or Terms & Conditions, and cannot be reinstated at this time.
Your Amazon Ads account has been suspended and your campaigns have been paused.
Amazon commits to create a safe and positive experience to customers and advertisers. We consistently monitor and investigate accounts to ensure compliance with our policies and Amazon Advertising Terms and Conditions.
Please follow the suggestions below to potentially become eligible to advertise:
* Ensure your products have enough inventory. Review your inventory reports and status frequently.
* Check your payment methods regularly and avoid any suspicious payment activity.
* Avoid having any unpaid balances or past due invoices as this may contribute to your suspension.
* Review your Account Health reports to ensure your Selling accounts adheres to the performance targets and policies required to sell on Amazon.
Remember, all aspects of your seller account must be in good standing to remain eligible for Amazon Ads. "
The thing is that we don't do anything against Amazon policies, I think there's a misunderstanding. Amazon support cannot tell us the reasons behind this suspension. What should we do??
Advertising account suspended for no reason
Amazon has suspended our advertising account for no reason. They claimed:
"We have re-investigated the case and found that your account is not in compliance with Amazon Ads Policies and/or Terms & Conditions, and cannot be reinstated at this time.
Your Amazon Ads account has been suspended and your campaigns have been paused.
Amazon commits to create a safe and positive experience to customers and advertisers. We consistently monitor and investigate accounts to ensure compliance with our policies and Amazon Advertising Terms and Conditions.
Please follow the suggestions below to potentially become eligible to advertise:
* Ensure your products have enough inventory. Review your inventory reports and status frequently.
* Check your payment methods regularly and avoid any suspicious payment activity.
* Avoid having any unpaid balances or past due invoices as this may contribute to your suspension.
* Review your Account Health reports to ensure your Selling accounts adheres to the performance targets and policies required to sell on Amazon.
Remember, all aspects of your seller account must be in good standing to remain eligible for Amazon Ads. "
The thing is that we don't do anything against Amazon policies, I think there's a misunderstanding. Amazon support cannot tell us the reasons behind this suspension. What should we do??
0 replies
Daryl_Amazon
Hey @Seller_KJSGTEkgWjDXJ,
I'm sorry to hear about the suspension of your advertising account. I understand how frustrating and concerning this situation must be for you, especially when you believe you haven't violated any policies. Let's work together to address this issue and explore possible solutions.
Here are some steps you can take:
Review your account thoroughly:
- Double-check your inventory levels
- Verify all payment methods are up-to-date
- Ensure there are no unpaid balances or past due invoices
- Examine your Account Health dashboard for any performance issues
While you mentioned that Amazon support couldn't provide specific reasons, it's worth trying again. Request a detailed explanation of the suspension and ask for guidance on how to resolve any potential issues.
Submit a plan of action addressing the points mentioned in the suspension notice. Even if you're unsure of the exact reason, demonstrate your commitment to compliance and willingness to make any necessary improvements.
Consider using the Account Health Support team:
If available in your region, this team can provide more personalized assistance with account issues. Review any recent updates to your account, products, or advertising strategies that might have triggered the suspension.
Remember, persistence and patience are key when dealing with account issues. Keep all communication professional and factual.
If you need further assistance or have more questions, please reach out to Ads Support:
Daryl
