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Seller_lJJ2M097dFwgT

Buyer Return Fraud - FBA Returns

Hello,

Could you please look into case ID 16702618611

A customer has placed repeated orders from me through FBA, returned each one (or has a return authorized), and has another pending order from me. This is a total of over $1,000 of merchandise (plus another $400 pending). These are blatantly fraudulent returns, and there's no recourse stopping this customer from continuing to order and then returning.

Thanks

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user profile
Seller_lJJ2M097dFwgT

Buyer Return Fraud - FBA Returns

Hello,

Could you please look into case ID 16702618611

A customer has placed repeated orders from me through FBA, returned each one (or has a return authorized), and has another pending order from me. This is a total of over $1,000 of merchandise (plus another $400 pending). These are blatantly fraudulent returns, and there's no recourse stopping this customer from continuing to order and then returning.

Thanks

00
49 views
12 replies
Reply
12 replies
user profile
Seller_lJJ2M097dFwgT
In reply to: Seller_lJJ2M097dFwgT’s post

Customer has now been refunded for another order:

701-3931137-8833848 ($399.98)

Has placed 2 more orders which will undoubtedly be returned as well:

701-1574504-3436233 ($439.97)

701-7739213-2781033 ($147.98)

This is over $2,000 worth of products now in 7 different orders. He returns every single order for one reason or another, and there's nothing that amazon can do? I have reported him through the report abuse function, but it's useless. Can a mod please look at this? This is absurd at this point. And the items keep getting returned to inventory in sellable condition - there is no way. He is opening these products, taking what he wants and returning them. But I can't get them returned to me to investigate through a removal order, because these have no priority due to the time of the year.

00
user profile
Seller_lJJ2M097dFwgT
In reply to: Seller_lJJ2M097dFwgT’s post

Customer has just placed another order:

701-9311812-5516212 ($199.98)

All returned orders have been reported but amazon will not do anything - just get the same generic response. Very cool that Amazon continues to let blatant FBA return abuse continue. This guy has now been refunded for $1,363.92 worth of orders, plus has another $787.93 of outstanding orders. I think you can see through the order history where the most recent orders are headed.

Orders:

Nov 11, 2024 - 701-5245625-0564239 - $73.99 - refunded

Nov 12, 2024 - 701-5590022-7758652 - $99.99 - refunded

Nov 14, 2024 - 701-6232825-9983414 - $319.98 - refunded

Nov 15, 2024 - 701-0537458-6470638 - $469.98 - refunded

Nov 20, 2024 - 701-3931137-8833848 - $399.98 - refunded

Nov 26, 2024 - 701-1574504-3436233 - $439.97 - not yet refunded

Nov 30, 2024 - 701-7739213-2781033 - $147.98 - not yet refunded

Dec 2, 2024 - 701-9311812-5516212 - $199.98 - pending

Could one of the Mods please look into this? @Jurgen_Amazon@Ricardo_Amazon

00
user profile
Daryl_Amazon
In reply to: Seller_lJJ2M097dFwgT’s post

Hey @Seller_lJJ2M097dFwgT,

Escalated the matter via our escalation's team, will keep you posted on their reply.

Daryl

00
user profile
Seller_lJJ2M097dFwgT
In reply to: Daryl_Amazon’s post

Thanks Daryl.

The Nov 26, 2024 order has now been refunded as well.

10
user profile
Daryl_Amazon
In reply to: Seller_lJJ2M097dFwgT’s post

So all the pending orders have now been refunded?

The appeals team accepted my case, and I am currently investigating the other orders.

Can you confirm this statement?

Daryl

00
user profile
Seller_lJJ2M097dFwgT
In reply to: Daryl_Amazon’s post

Hi Daryl,

Here's the current status. He normally gets refunded 4-7 days after an order, so the last 2 orders haven't been refunded yet.

Nov 11, 2024 - 701-5245625-0564239 - $73.99 - refunded

Nov 12, 2024 - 701-5590022-7758652 - $99.99 - refunded

Nov 14, 2024 - 701-6232825-9983414 - $319.98 - refunded

Nov 15, 2024 - 701-0537458-6470638 - $469.98 - refunded

Nov 20, 2024 - 701-3931137-8833848 - $399.98 - refunded

Nov 26, 2024 - 701-1574504-3436233 - $439.97 - 2 of 3 items refunded (1 was shipped later and hasn't been refunded yet)

Nov 30, 2024 - 701-7739213-2781033 - $147.98 - not yet refunded

Dec 2, 2024 - 701-9311812-5516212 - $199.98 - not yet refunded

Thank you for your help.

00
user profile
Seller_lJJ2M097dFwgT
In reply to: Seller_lJJ2M097dFwgT’s post

Hi @Daryl_Amazon - any updates on this? 3 more items have now been refunded:

Nov 11, 2024 - 701-5245625-0564239 - $73.99 - refunded (1 of 1)

Nov 12, 2024 - 701-5590022-7758652 - $99.99 - refunded (1 of 1)

Nov 14, 2024 - 701-6232825-9983414 - $319.98 - refunded (2 of 2)

Nov 15, 2024 - 701-0537458-6470638 - $469.98 - refunded (2 of 2)

Nov 20, 2024 - 701-3931137-8833848 - $399.98 - refunded (2 of 2)

Nov 26, 2024 - 701-1574504-3436233 - $439.97 - refunded (3 of 3)

Nov 30, 2024 - 701-7739213-2781033 - $147.98 - not yet refunded (0 of 2)

Dec 2, 2024 - 701-9311812-5516212 - $199.98 - refunded (2 of 2)

So in total this guy has ordered $2,151.85 of product from me and been refunded for $2,003.87.

10
user profile
Daryl_Amazon
In reply to: Seller_lJJ2M097dFwgT’s post

Hey @Seller_lJJ2M097dFwgT,

I asked for an update on the current escalation, will keep you posted on any relevant comments from them,

Appreciate your insight on the matter.

Daryl

00
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Seller_lJJ2M097dFwgT

Buyer Return Fraud - FBA Returns

Hello,

Could you please look into case ID 16702618611

A customer has placed repeated orders from me through FBA, returned each one (or has a return authorized), and has another pending order from me. This is a total of over $1,000 of merchandise (plus another $400 pending). These are blatantly fraudulent returns, and there's no recourse stopping this customer from continuing to order and then returning.

Thanks

49 views
12 replies
00
Reply
user profile
Seller_lJJ2M097dFwgT

Buyer Return Fraud - FBA Returns

Hello,

Could you please look into case ID 16702618611

A customer has placed repeated orders from me through FBA, returned each one (or has a return authorized), and has another pending order from me. This is a total of over $1,000 of merchandise (plus another $400 pending). These are blatantly fraudulent returns, and there's no recourse stopping this customer from continuing to order and then returning.

Thanks

00
49 views
12 replies
Reply
user profile

Buyer Return Fraud - FBA Returns

by Seller_lJJ2M097dFwgT

Hello,

Could you please look into case ID 16702618611

A customer has placed repeated orders from me through FBA, returned each one (or has a return authorized), and has another pending order from me. This is a total of over $1,000 of merchandise (plus another $400 pending). These are blatantly fraudulent returns, and there's no recourse stopping this customer from continuing to order and then returning.

Thanks

Manage Buyer Experience
Tags:Refunds
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Seller_lJJ2M097dFwgT
In reply to: Seller_lJJ2M097dFwgT’s post

Customer has now been refunded for another order:

701-3931137-8833848 ($399.98)

Has placed 2 more orders which will undoubtedly be returned as well:

701-1574504-3436233 ($439.97)

701-7739213-2781033 ($147.98)

This is over $2,000 worth of products now in 7 different orders. He returns every single order for one reason or another, and there's nothing that amazon can do? I have reported him through the report abuse function, but it's useless. Can a mod please look at this? This is absurd at this point. And the items keep getting returned to inventory in sellable condition - there is no way. He is opening these products, taking what he wants and returning them. But I can't get them returned to me to investigate through a removal order, because these have no priority due to the time of the year.

00
user profile
Seller_lJJ2M097dFwgT
In reply to: Seller_lJJ2M097dFwgT’s post

Customer has just placed another order:

701-9311812-5516212 ($199.98)

All returned orders have been reported but amazon will not do anything - just get the same generic response. Very cool that Amazon continues to let blatant FBA return abuse continue. This guy has now been refunded for $1,363.92 worth of orders, plus has another $787.93 of outstanding orders. I think you can see through the order history where the most recent orders are headed.

Orders:

Nov 11, 2024 - 701-5245625-0564239 - $73.99 - refunded

Nov 12, 2024 - 701-5590022-7758652 - $99.99 - refunded

Nov 14, 2024 - 701-6232825-9983414 - $319.98 - refunded

Nov 15, 2024 - 701-0537458-6470638 - $469.98 - refunded

Nov 20, 2024 - 701-3931137-8833848 - $399.98 - refunded

Nov 26, 2024 - 701-1574504-3436233 - $439.97 - not yet refunded

Nov 30, 2024 - 701-7739213-2781033 - $147.98 - not yet refunded

Dec 2, 2024 - 701-9311812-5516212 - $199.98 - pending

Could one of the Mods please look into this? @Jurgen_Amazon@Ricardo_Amazon

00
user profile
Daryl_Amazon
In reply to: Seller_lJJ2M097dFwgT’s post

Hey @Seller_lJJ2M097dFwgT,

Escalated the matter via our escalation's team, will keep you posted on their reply.

Daryl

00
user profile
Seller_lJJ2M097dFwgT
In reply to: Daryl_Amazon’s post

Thanks Daryl.

The Nov 26, 2024 order has now been refunded as well.

10
user profile
Daryl_Amazon
In reply to: Seller_lJJ2M097dFwgT’s post

So all the pending orders have now been refunded?

The appeals team accepted my case, and I am currently investigating the other orders.

Can you confirm this statement?

Daryl

00
user profile
Seller_lJJ2M097dFwgT
In reply to: Daryl_Amazon’s post

Hi Daryl,

Here's the current status. He normally gets refunded 4-7 days after an order, so the last 2 orders haven't been refunded yet.

Nov 11, 2024 - 701-5245625-0564239 - $73.99 - refunded

Nov 12, 2024 - 701-5590022-7758652 - $99.99 - refunded

Nov 14, 2024 - 701-6232825-9983414 - $319.98 - refunded

Nov 15, 2024 - 701-0537458-6470638 - $469.98 - refunded

Nov 20, 2024 - 701-3931137-8833848 - $399.98 - refunded

Nov 26, 2024 - 701-1574504-3436233 - $439.97 - 2 of 3 items refunded (1 was shipped later and hasn't been refunded yet)

Nov 30, 2024 - 701-7739213-2781033 - $147.98 - not yet refunded

Dec 2, 2024 - 701-9311812-5516212 - $199.98 - not yet refunded

Thank you for your help.

00
user profile
Seller_lJJ2M097dFwgT
In reply to: Seller_lJJ2M097dFwgT’s post

Hi @Daryl_Amazon - any updates on this? 3 more items have now been refunded:

Nov 11, 2024 - 701-5245625-0564239 - $73.99 - refunded (1 of 1)

Nov 12, 2024 - 701-5590022-7758652 - $99.99 - refunded (1 of 1)

Nov 14, 2024 - 701-6232825-9983414 - $319.98 - refunded (2 of 2)

Nov 15, 2024 - 701-0537458-6470638 - $469.98 - refunded (2 of 2)

Nov 20, 2024 - 701-3931137-8833848 - $399.98 - refunded (2 of 2)

Nov 26, 2024 - 701-1574504-3436233 - $439.97 - refunded (3 of 3)

Nov 30, 2024 - 701-7739213-2781033 - $147.98 - not yet refunded (0 of 2)

Dec 2, 2024 - 701-9311812-5516212 - $199.98 - refunded (2 of 2)

So in total this guy has ordered $2,151.85 of product from me and been refunded for $2,003.87.

10
user profile
Daryl_Amazon
In reply to: Seller_lJJ2M097dFwgT’s post

Hey @Seller_lJJ2M097dFwgT,

I asked for an update on the current escalation, will keep you posted on any relevant comments from them,

Appreciate your insight on the matter.

Daryl

00
Follow this discussion to be notified of new activity
user profile
Seller_lJJ2M097dFwgT
In reply to: Seller_lJJ2M097dFwgT’s post

Customer has now been refunded for another order:

701-3931137-8833848 ($399.98)

Has placed 2 more orders which will undoubtedly be returned as well:

701-1574504-3436233 ($439.97)

701-7739213-2781033 ($147.98)

This is over $2,000 worth of products now in 7 different orders. He returns every single order for one reason or another, and there's nothing that amazon can do? I have reported him through the report abuse function, but it's useless. Can a mod please look at this? This is absurd at this point. And the items keep getting returned to inventory in sellable condition - there is no way. He is opening these products, taking what he wants and returning them. But I can't get them returned to me to investigate through a removal order, because these have no priority due to the time of the year.

00
user profile
Seller_lJJ2M097dFwgT
In reply to: Seller_lJJ2M097dFwgT’s post

Customer has now been refunded for another order:

701-3931137-8833848 ($399.98)

Has placed 2 more orders which will undoubtedly be returned as well:

701-1574504-3436233 ($439.97)

701-7739213-2781033 ($147.98)

This is over $2,000 worth of products now in 7 different orders. He returns every single order for one reason or another, and there's nothing that amazon can do? I have reported him through the report abuse function, but it's useless. Can a mod please look at this? This is absurd at this point. And the items keep getting returned to inventory in sellable condition - there is no way. He is opening these products, taking what he wants and returning them. But I can't get them returned to me to investigate through a removal order, because these have no priority due to the time of the year.

00
Reply
user profile
Seller_lJJ2M097dFwgT
In reply to: Seller_lJJ2M097dFwgT’s post

Customer has just placed another order:

701-9311812-5516212 ($199.98)

All returned orders have been reported but amazon will not do anything - just get the same generic response. Very cool that Amazon continues to let blatant FBA return abuse continue. This guy has now been refunded for $1,363.92 worth of orders, plus has another $787.93 of outstanding orders. I think you can see through the order history where the most recent orders are headed.

Orders:

Nov 11, 2024 - 701-5245625-0564239 - $73.99 - refunded

Nov 12, 2024 - 701-5590022-7758652 - $99.99 - refunded

Nov 14, 2024 - 701-6232825-9983414 - $319.98 - refunded

Nov 15, 2024 - 701-0537458-6470638 - $469.98 - refunded

Nov 20, 2024 - 701-3931137-8833848 - $399.98 - refunded

Nov 26, 2024 - 701-1574504-3436233 - $439.97 - not yet refunded

Nov 30, 2024 - 701-7739213-2781033 - $147.98 - not yet refunded

Dec 2, 2024 - 701-9311812-5516212 - $199.98 - pending

Could one of the Mods please look into this? @Jurgen_Amazon@Ricardo_Amazon

00
user profile
Seller_lJJ2M097dFwgT
In reply to: Seller_lJJ2M097dFwgT’s post

Customer has just placed another order:

701-9311812-5516212 ($199.98)

All returned orders have been reported but amazon will not do anything - just get the same generic response. Very cool that Amazon continues to let blatant FBA return abuse continue. This guy has now been refunded for $1,363.92 worth of orders, plus has another $787.93 of outstanding orders. I think you can see through the order history where the most recent orders are headed.

Orders:

Nov 11, 2024 - 701-5245625-0564239 - $73.99 - refunded

Nov 12, 2024 - 701-5590022-7758652 - $99.99 - refunded

Nov 14, 2024 - 701-6232825-9983414 - $319.98 - refunded

Nov 15, 2024 - 701-0537458-6470638 - $469.98 - refunded

Nov 20, 2024 - 701-3931137-8833848 - $399.98 - refunded

Nov 26, 2024 - 701-1574504-3436233 - $439.97 - not yet refunded

Nov 30, 2024 - 701-7739213-2781033 - $147.98 - not yet refunded

Dec 2, 2024 - 701-9311812-5516212 - $199.98 - pending

Could one of the Mods please look into this? @Jurgen_Amazon@Ricardo_Amazon

00
Reply
user profile
Daryl_Amazon
In reply to: Seller_lJJ2M097dFwgT’s post

Hey @Seller_lJJ2M097dFwgT,

Escalated the matter via our escalation's team, will keep you posted on their reply.

Daryl

00
user profile
Daryl_Amazon
In reply to: Seller_lJJ2M097dFwgT’s post

Hey @Seller_lJJ2M097dFwgT,

Escalated the matter via our escalation's team, will keep you posted on their reply.

Daryl

00
Reply
user profile
Seller_lJJ2M097dFwgT
In reply to: Daryl_Amazon’s post

Thanks Daryl.

The Nov 26, 2024 order has now been refunded as well.

10
user profile
Seller_lJJ2M097dFwgT
In reply to: Daryl_Amazon’s post

Thanks Daryl.

The Nov 26, 2024 order has now been refunded as well.

10
Reply
user profile
Daryl_Amazon
In reply to: Seller_lJJ2M097dFwgT’s post

So all the pending orders have now been refunded?

The appeals team accepted my case, and I am currently investigating the other orders.

Can you confirm this statement?

Daryl

00
user profile
Daryl_Amazon
In reply to: Seller_lJJ2M097dFwgT’s post

So all the pending orders have now been refunded?

The appeals team accepted my case, and I am currently investigating the other orders.

Can you confirm this statement?

Daryl

00
Reply
user profile
Seller_lJJ2M097dFwgT
In reply to: Daryl_Amazon’s post

Hi Daryl,

Here's the current status. He normally gets refunded 4-7 days after an order, so the last 2 orders haven't been refunded yet.

Nov 11, 2024 - 701-5245625-0564239 - $73.99 - refunded

Nov 12, 2024 - 701-5590022-7758652 - $99.99 - refunded

Nov 14, 2024 - 701-6232825-9983414 - $319.98 - refunded

Nov 15, 2024 - 701-0537458-6470638 - $469.98 - refunded

Nov 20, 2024 - 701-3931137-8833848 - $399.98 - refunded

Nov 26, 2024 - 701-1574504-3436233 - $439.97 - 2 of 3 items refunded (1 was shipped later and hasn't been refunded yet)

Nov 30, 2024 - 701-7739213-2781033 - $147.98 - not yet refunded

Dec 2, 2024 - 701-9311812-5516212 - $199.98 - not yet refunded

Thank you for your help.

00
user profile
Seller_lJJ2M097dFwgT
In reply to: Daryl_Amazon’s post

Hi Daryl,

Here's the current status. He normally gets refunded 4-7 days after an order, so the last 2 orders haven't been refunded yet.

Nov 11, 2024 - 701-5245625-0564239 - $73.99 - refunded

Nov 12, 2024 - 701-5590022-7758652 - $99.99 - refunded

Nov 14, 2024 - 701-6232825-9983414 - $319.98 - refunded

Nov 15, 2024 - 701-0537458-6470638 - $469.98 - refunded

Nov 20, 2024 - 701-3931137-8833848 - $399.98 - refunded

Nov 26, 2024 - 701-1574504-3436233 - $439.97 - 2 of 3 items refunded (1 was shipped later and hasn't been refunded yet)

Nov 30, 2024 - 701-7739213-2781033 - $147.98 - not yet refunded

Dec 2, 2024 - 701-9311812-5516212 - $199.98 - not yet refunded

Thank you for your help.

00
Reply
user profile
Seller_lJJ2M097dFwgT
In reply to: Seller_lJJ2M097dFwgT’s post

Hi @Daryl_Amazon - any updates on this? 3 more items have now been refunded:

Nov 11, 2024 - 701-5245625-0564239 - $73.99 - refunded (1 of 1)

Nov 12, 2024 - 701-5590022-7758652 - $99.99 - refunded (1 of 1)

Nov 14, 2024 - 701-6232825-9983414 - $319.98 - refunded (2 of 2)

Nov 15, 2024 - 701-0537458-6470638 - $469.98 - refunded (2 of 2)

Nov 20, 2024 - 701-3931137-8833848 - $399.98 - refunded (2 of 2)

Nov 26, 2024 - 701-1574504-3436233 - $439.97 - refunded (3 of 3)

Nov 30, 2024 - 701-7739213-2781033 - $147.98 - not yet refunded (0 of 2)

Dec 2, 2024 - 701-9311812-5516212 - $199.98 - refunded (2 of 2)

So in total this guy has ordered $2,151.85 of product from me and been refunded for $2,003.87.

10
user profile
Seller_lJJ2M097dFwgT
In reply to: Seller_lJJ2M097dFwgT’s post

Hi @Daryl_Amazon - any updates on this? 3 more items have now been refunded:

Nov 11, 2024 - 701-5245625-0564239 - $73.99 - refunded (1 of 1)

Nov 12, 2024 - 701-5590022-7758652 - $99.99 - refunded (1 of 1)

Nov 14, 2024 - 701-6232825-9983414 - $319.98 - refunded (2 of 2)

Nov 15, 2024 - 701-0537458-6470638 - $469.98 - refunded (2 of 2)

Nov 20, 2024 - 701-3931137-8833848 - $399.98 - refunded (2 of 2)

Nov 26, 2024 - 701-1574504-3436233 - $439.97 - refunded (3 of 3)

Nov 30, 2024 - 701-7739213-2781033 - $147.98 - not yet refunded (0 of 2)

Dec 2, 2024 - 701-9311812-5516212 - $199.98 - refunded (2 of 2)

So in total this guy has ordered $2,151.85 of product from me and been refunded for $2,003.87.

10
Reply
user profile
Daryl_Amazon
In reply to: Seller_lJJ2M097dFwgT’s post

Hey @Seller_lJJ2M097dFwgT,

I asked for an update on the current escalation, will keep you posted on any relevant comments from them,

Appreciate your insight on the matter.

Daryl

00
user profile
Daryl_Amazon
In reply to: Seller_lJJ2M097dFwgT’s post

Hey @Seller_lJJ2M097dFwgT,

I asked for an update on the current escalation, will keep you posted on any relevant comments from them,

Appreciate your insight on the matter.

Daryl

00
Reply
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