Customer fraud is increasing and Amazon need to take action
Dear All Sellers,
Customer doing fraud and Amazon refund customer under A to Z claim, we provide everything we have from logistics and POD, but they deny our claim. Its a £999 graphic card x 2 customer and customer complains that parcel was sealed and we sent them empty box. They complain at the same time and same excuse (miss use of A to Z claim) We have proof of weight from DPD and POD, Please sellers step up so our voice can reach to higher management, A to Z claim customer support dont know what they doing, do you guys agree?
Customer fraud is increasing and Amazon need to take action
Dear All Sellers,
Customer doing fraud and Amazon refund customer under A to Z claim, we provide everything we have from logistics and POD, but they deny our claim. Its a £999 graphic card x 2 customer and customer complains that parcel was sealed and we sent them empty box. They complain at the same time and same excuse (miss use of A to Z claim) We have proof of weight from DPD and POD, Please sellers step up so our voice can reach to higher management, A to Z claim customer support dont know what they doing, do you guys agree?
Seller_zlPLH6VuTXhqD
I have been selling on Amazon for approx 15 years.
Amazons policy that the customer is never wrong has led to massive fraud rather than great customer service.
Whether the fraud be returns, empty boxes, use and swop etc etc the list is exhaustive you only have to look through the forums to see it is out of hand.
I would say 99% of customers are honest and we have no problem, however there is the 1% who account for 99% of the fraud, returns and problems.
It is only going to get worse if AMAZON keeps the same policy, as they actually reward/ encourage this behaviour by there policies.
The ONLY way to get rid of these fraudsters is if we can BLOCK customers and/or addresses from placing orders with us.
This could be a simple tick box by the customer name AND address to BLOCK customer/address from buying any more of our product.
It will then become clear to AMAZON who the problem accounts are.
0 replies
Seller_7VbclcPFFRTnc
have you tried opening a SAFE T claim?
Seller_3A03USqpyGEw1
Hello
Just an advice
Since 2017 , for all products shipped above 30 pounds we take pics of the item and the order slip and additionally the package with the ID track appearing on parcel
As soon as we receive these kind of suspicious communication from buyer, , we forward them the pic and tell them that item have been shipped with insurance and that shipping carrier will investigate and open a legal claim for stolen during delivery and we inform him that we have opened a case with amazon who is following the case
In some cases , customers replies us that they made an error and that it was for another other and in all other the situations , we never received any reply from them neither an A to Z guarantee
Hope it helps
Seller_nXrmtrWLfJULN
I find it shocking that customers try this sort of thing. I get it all the time. Thankfully my items are low amounts - almost all under £15.
What is even more shocking is that Amazon let them get away with it.
Seller_xUKHc5xSYJmI4
The box does not look tampered in any way. There are also two high vis jackets in the hallway which may indicate they work for a courier service? The property also appears to be a rented.
{Moderator Edit (Jessica) address removed}
Seller_2YTrFscU7etwo
Amazon doesn’t care about the sellers, full stop…we learned it the hard way! Amazon only cares about profit and will do anything for it! We are about to close our seller account, buyers are kept refunded and claims were not investigated! A 10-year-old would have solved all our claims in a heartbeat…but Amazon…I chated with them, I called them, no common sense! The buyer claimed that he send his order back to us to Hungary from Germany, when I checked the tracking number turned out that 1. the parcel was addressed to a German city, 2. the parcel was sent back to the sender/buyer due to faulty addressing, so the buyer has got our merchandise and the money as well, and this wasn’t our first case like this, nothing to do! Seller assistance is like parrots, keep repeating themself and Amazon’s policies. We are so over it!
Seller_amUAzjvL5uIzu
You have all the proof you need send buyer Letter Before Action detailing your proof of weight along with picture of receiver give them 14 days to pay your full losses before taking Small Claims action.
Aso report to Action fraud & get a crime number.
Seller_gZRzAMEozGzBt
Amazon is Blind and deaf Amazon is equally partner in crime. Their policies help and promote theft.
Seller_RNcqKX0eok7NI
Its not the same but it is in a way
We keep getting customers saying they have not received the item, we use buy shipping DPD, tracking shows they have received it but they complain to amazon and get refunded immediately? We are seeing this more and more, customers know what to do now. We sell canvas wall art, either single panel or 4 panels, the new one is we only received three panels,when i say i can upload the CCTV of the item being made to amazon they stop sending messages
Seller_JdozeOAZofvET
only way around it is to use FBA but i understand not every product can be, or is under hamzat/DG…
its a shame amazon don’t really care for sellers, especially since they take 20% of every sale which i think is high.
if you don’t get the resolution you want, i’d probs leave them types of products, or use FBA where possible as big expense to lose.
Seller_zlPLH6VuTXhqD
I have been selling on Amazon for approx 15 years.
Amazons policy that the customer is never wrong has led to massive fraud rather than great customer service.
Whether the fraud be returns, empty boxes, use and swop etc etc the list is exhaustive you only have to look through the forums to see it is out of hand.
I would say 99% of customers are honest and we have no problem, however there is the 1% who account for 99% of the fraud, returns and problems.
It is only going to get worse if AMAZON keeps the same policy, as they actually reward/ encourage this behaviour by there policies.
The ONLY way to get rid of these fraudsters is if we can BLOCK customers and/or addresses from placing orders with us.
This could be a simple tick box by the customer name AND address to BLOCK customer/address from buying any more of our product.
It will then become clear to AMAZON who the problem accounts are.
