Browse node change randomly and Amazon refuses to correct it?
Hi All,
Recently or products have disappeared from search pages. And upon checking we have seen that Amazon have changed the Category browse nodes for some of our products.
For example we sell Ethernet CAT6 cables and the category was Ethernet cables but they have now added new category calling it Ethernet cables > cat6 cables. And then moved our cables to a category called serial cables. I have requested a browse node change to the correct category and Amazon is refusing saying they have made the correct decision, and they will not change the browse node! I mean what? stuck in a loop with seller support.
Also tried to do it manually through upload file, still no luck, just won’t change.
Can anyone help?
Browse node change randomly and Amazon refuses to correct it?
Hi All,
Recently or products have disappeared from search pages. And upon checking we have seen that Amazon have changed the Category browse nodes for some of our products.
For example we sell Ethernet CAT6 cables and the category was Ethernet cables but they have now added new category calling it Ethernet cables > cat6 cables. And then moved our cables to a category called serial cables. I have requested a browse node change to the correct category and Amazon is refusing saying they have made the correct decision, and they will not change the browse node! I mean what? stuck in a loop with seller support.
Also tried to do it manually through upload file, still no luck, just won’t change.
Can anyone help?
0 replies
Seller_7XKkvpKqKRaqK
amazon ss dont really get node changes usually takes a few times of opening new cases but you do eventually get someone who will do it , its a lotery depending who you get in customer services
Seller_GYIN8KGjiAJwG
same problem I have with one of my products…I tryed to speak with them , tryed to explain, without any luck…if you find a way to keep your right category, please leave a message here, how you do it. thx
Seller_PtSZDCRO4f7e5
So it seems Amazon have changed a lot of seller browser nodes in the past 2 weeks.
Mine got changed as well. Sales for that product have gone from 5 a day to 0
They managed to tell me why & they stated it was due to a platinum keyword that needs to change.
They have admitted it is in the wrong category but can’t change till the platinum keyword is removed which I can’t do as there is no place to edit it in the edit product page.
Seller_mcv3vlttWeqf7
So it’s happens with our 2 products as-well, since no sale for those products. Try to change the browse node by uploading file they rejected, open a case twice but same no luck. That’s happened with us 2 times in last 6 months, and all the time we have to create a new listing and when it’s start running, Amazon change the browse node.
Please anyone here who can help
Seller_qFym404qCbUTD
I’ve tried to reverse an inappropriate browse node change on Amazon twice, once successfully, once unsuccessfully
I found the key to success was to get a seller support representative on the phone and if you get someone sensible it can be sorted fairly easily
The other thing to watch out for is that if you try to change it too many times yourself using the tool on seller central or allow seller support bots to use this tool for you then the listing will probably be locked and will become much more difficult to change
Good Luck
Seller_mcv3vlttWeqf7
@Matthew can you please tell me how to make contact on call to support team member regarding this issue , any phone number ? Or where we can get the seller support number
Seller_3NkmkCQzW4CIO
Try this:
Open a case with seller support with the following:
Hi,
I am having a missing category issue with the ASIN (product ASIN) .
The browser node is missing and the item is not searchable.
The path should be:
(Put the full path here)
Example Being: Health and Personal Care > Herbal Supplements > Kelp
This is what the category should be in relation to the product I have listed.
Please can you add the correct category as the browse node seems to be missing.
Seller_PtSZDCRO4f7e5
Ok. I have managed to get mine changed back
I contacted the managing director team & they got it done but took a week
Seller_mcv3vlttWeqf7
@Matthew thanks for you reply , well hoe to contact managing director?
Seller_qFym404qCbUTD
The email address is managingdirector@amazon.co.uk
They might just open another case for you but you have got more chance with them than seller support
