Potential high pricing error
Hello! About a week ago I encountered a problem - my listing was inactivated.
I started selling my first item for $119.99 about 3 weeks ago. There were zero sales, so I decided to make a big discount to $19.99 and set such a discount. This helped a little, the first buyer appeared. However, then my listing was inactivated with the error "Potential high pricing error"
I understand in what cases this happens, but I do not understand why I fell under this restriction.
Now I can not set the old price of $119.99 and even other options (99.99, 89.99) do not help.
I contacted the support service several times. The first operator told me that I can set the old price, because there is no recommended price for my type of product (car covers for dogs). And so it is, if you search for such products on Amazon, you can find them for $30 and $150.
I price my product at 119.99 for a reason - it has a custom design with my brand logo + shipping such a heavy load costs as much as the product itself. And storage in warehouses is not cheap. In order to make a profit, I have to set such a price.
I do not understand why Amazon thinks that they know better what the price of my product should be.
I did not manipulate prices, I just made a discount for a couple of days to attract buyers and this is what came of it.
The second operator tried to make me guilty, without explaining anything and after my arguments, he still passed the case for investigation. A few days later I received a response, but there was nothing intelligible - a standard formal reply describing my problem. There are not even price recommendations, nothing at all.
Tell me, has anyone encountered a similar problem and how did you solve it? Days of downtime have a very negative effect on my psychological state, because I have been saving up money for a long time for this dream - to become an Amazon seller. Thanks in advance to everyone!
Potential high pricing error
Hello! About a week ago I encountered a problem - my listing was inactivated.
I started selling my first item for $119.99 about 3 weeks ago. There were zero sales, so I decided to make a big discount to $19.99 and set such a discount. This helped a little, the first buyer appeared. However, then my listing was inactivated with the error "Potential high pricing error"
I understand in what cases this happens, but I do not understand why I fell under this restriction.
Now I can not set the old price of $119.99 and even other options (99.99, 89.99) do not help.
I contacted the support service several times. The first operator told me that I can set the old price, because there is no recommended price for my type of product (car covers for dogs). And so it is, if you search for such products on Amazon, you can find them for $30 and $150.
I price my product at 119.99 for a reason - it has a custom design with my brand logo + shipping such a heavy load costs as much as the product itself. And storage in warehouses is not cheap. In order to make a profit, I have to set such a price.
I do not understand why Amazon thinks that they know better what the price of my product should be.
I did not manipulate prices, I just made a discount for a couple of days to attract buyers and this is what came of it.
The second operator tried to make me guilty, without explaining anything and after my arguments, he still passed the case for investigation. A few days later I received a response, but there was nothing intelligible - a standard formal reply describing my problem. There are not even price recommendations, nothing at all.
Tell me, has anyone encountered a similar problem and how did you solve it? Days of downtime have a very negative effect on my psychological state, because I have been saving up money for a long time for this dream - to become an Amazon seller. Thanks in advance to everyone!
0 replies
Seller_kIukTwdhvntAp
"I started selling my first item for $119.99 about 3 weeks ago. There were zero sales, so I decided to make a big discount to $19.99 and set such a discount. "
Sadly, you didn't study Seller U or read the forum enough before you started selling.
YOU shot yourself in the proverbial foot by posting the $119.99 price and then changing it to $19.99. THAT $19.99 is what Amazon has in their data base as a comparable price for the same product now.
There is not very much that you can do except WAIT for many months when the $19.99 should disappear.
Seller U NOW!
https://sell.amazon.com/learn
Seller_nRFmxiQg4EGrw
You basically have two options, neither ideal.
Keep trying to list at your desired price; it may take several months or even a year before the ultra-low price it last sold it drops off so that there is no reference; until they, you'll keep getting the error.
Or the way I would handle it, raise the price as high as you can without the alert. Once you sell one, raise it again as much as you can. If you don't have sales for a few weeks, you might be able to raise it a bit more (but if you're not getting sales, raising the price might not make sense). You MIGHT be able to eventually get back to your desired price, and while you're making less than your ideal margin in the meantime, you're making something (assuming that you're not selling at a loss), and hopefully building a base of history and reviews.
In the future, NEVER lower your price by that much; as you've seen, that will become Amazon's new "last sold" reference price, and they'll fight you every inch of the way to recover. They won't say what the thresholds are, but I would guess that anything over 25-30% might lead to issues.
