As many other sellers are now reporting, we have 3 orders which have had A-Z Claim Approved from the customer claiming to have not received their orders - despite us having signed proof of delivery for all 3 orders. It is also going against our Order Defect Rate.

We sell furniture, so these are not inexpensive items which can just afford to give away for free.

We do not agree with Amazon's automated responses to our appeals and we have tried to ring Amazon as well with no luck.

For all 3 appeals, we have received the automated same result:

"We have debited the amount from your account and have counted the claim against your order defect rate.

Appeal decision - Upon further review, we have decided to uphold our original decision.

Further decision - Upon further review, we have decided to uphold our original decision.

Further decision - Upon further review, we have decided to uphold our original decision."

If anyone at Amazon could help investigate that would be very much appreciated:

Case ID's 11031955162, 11055892052, 11049737842, 11055891272