Identity Re-Verification Rejected
My account is deactivated because my attempts to re verify my account are rejected. I have tried every support option to get help but nobody will help.
At the end of this month I will need to close my sellers account after nearly a decade.
With every new case opened I am told they can not help or tell me any way that I can sort it out myself. I often get responses such as, "We can not help you re-activate your account because your account is deactivated", or "Your inquiry about identity verification is not related to Identity verification". I believe the problem is with small variations in my address where a human would understand that both are the same address, but no human ever looks to verify it. I have no option in the interface anymore to change my address to make it more consistent. I am redirect to support which sends me in the same circle that ends in no help.
This is my final attempt to get help before I have to close the account and scale back my business.
Identity Re-Verification Rejected
My account is deactivated because my attempts to re verify my account are rejected. I have tried every support option to get help but nobody will help.
At the end of this month I will need to close my sellers account after nearly a decade.
With every new case opened I am told they can not help or tell me any way that I can sort it out myself. I often get responses such as, "We can not help you re-activate your account because your account is deactivated", or "Your inquiry about identity verification is not related to Identity verification". I believe the problem is with small variations in my address where a human would understand that both are the same address, but no human ever looks to verify it. I have no option in the interface anymore to change my address to make it more consistent. I am redirect to support which sends me in the same circle that ends in no help.
This is my final attempt to get help before I have to close the account and scale back my business.
5 replies
LeviDylan_Amazon
Hello @Seller_6bjKejmZBiDQf,
Thank you for posting concerns with your account deactivation here on the Forums.
I see that your attempts to re-verify your account have not been successful and you have questions about how to resolve this.
So that we can assist you the best, can you share the relevant case ID's for us to review? Also, I would like to forward your information to continue researching this matter further. Please continue to post any relevant information in relation to this topic, such as a case ID or performance notification received, so it can be addressed and forwarded as well.
Wishing you the best,
LeviDylan
LeviDylan_Amazon
Hello @Seller_6bjKejmZBiDQf,
I apologize for the time it has taken for the moderating team and I to respond here.
In this case you have provided, it looks like the reviewing team was unable to complete your verification at this time. My team is unable to guarantee further submissions will be accepted or reviewed. During this time, I suggest to monitor your performance notification and emails for further requests for information.
Wishing you the best,
LeviDylan
