DISGUSTING CUSTOMER
We sold a Pokemon card to a customer for £30. Customer, upon receiving the card, took it our of protective packaging and opened a return. Today we received his return, except that there is NO PACKAGING. He stuck the return lable on the card !! THIS IS INSANITY. I don't know if this guy just wanted to punish us or make us angry by doing something gross like this.
PLEASE HELP. I'm speechless. Amazon auto authorised his retun and refund is pending.
DISGUSTING CUSTOMER
We sold a Pokemon card to a customer for £30. Customer, upon receiving the card, took it our of protective packaging and opened a return. Today we received his return, except that there is NO PACKAGING. He stuck the return lable on the card !! THIS IS INSANITY. I don't know if this guy just wanted to punish us or make us angry by doing something gross like this.
PLEASE HELP. I'm speechless. Amazon auto authorised his retun and refund is pending.
2 replies
Seller_s6uJP8k1ziAXm
Amazon seller support is so useless and they jsut read out what's in front of them. I sent them a photo attached in the chat but she still sent me some robotic reply after 20 min of holding
"Thank you for staying connected
Sometimes, buyers mistakenly return a different item than the one that they purchased from you. If this happens, contact the buyer to do the following:
1. Let them know that they may have accidentally returned the wrong item
2. Ask them if they would like you to return the item to them. Inform them that they can return the correct item for a refund.
3. If the buyer indicates that they would like the wrong item back, consider sending it back to them. If the buyer indicates that they received the wrong item initially, consider giving them the benefit of the doubt.
For more information on managing Fulfilled by Merchant returns, go to:
https://sellercentral.amazon.co.uk/help/hub/reference/G200708210"
Seller_d8YGbIjNqwFxn
Assuming it is FBM take photos of the return and raise a safe-t claim.
If Amazon find in your favour then they will reimburse you. You may though not get the full value of the sale back.
This is the process you should be following. Emailing Seller Support will not resolve this.
