SFP - what was the point of saying Sellers would be protected from winter storm impact?
For at least 2 weeks, the SFP dashboard said Amazon was monitoring the storm and Sellers would not be held accountable for late deliveries into the impacted areas. For two weeks, the super majority of our on-time delivery defects were for areas impacted by the store. For two weeks, our FedEx team had their data analytics folks bump 100% of our OTD defects against their internal data and showed the super majority of our defects were due to weather. For two weeks, we followed our SAS account manager's recommendation and shared the full details with the SFP team. For two weeks, we've received strikes on our account for OTD defects.
What was the point of saying you'd protect Sellers for late deliveries in this area if you weren't actually going to protect Sellers? The data is CRYSTAL clear whether you just use common sense and a weather map, whether you look at the data we shared, or whether you look at the data that FedEx indicates they share with Amazon every week.
It is as if only the SFP team is unaware that it snowed from TX to NC to FL and that the roads were a mess and packages would be delayed. Yet, two weeks of an announcement that they were monitoring the storms and would protect us.
@KJ_Amazon
SFP - what was the point of saying Sellers would be protected from winter storm impact?
For at least 2 weeks, the SFP dashboard said Amazon was monitoring the storm and Sellers would not be held accountable for late deliveries into the impacted areas. For two weeks, the super majority of our on-time delivery defects were for areas impacted by the store. For two weeks, our FedEx team had their data analytics folks bump 100% of our OTD defects against their internal data and showed the super majority of our defects were due to weather. For two weeks, we followed our SAS account manager's recommendation and shared the full details with the SFP team. For two weeks, we've received strikes on our account for OTD defects.
What was the point of saying you'd protect Sellers for late deliveries in this area if you weren't actually going to protect Sellers? The data is CRYSTAL clear whether you just use common sense and a weather map, whether you look at the data we shared, or whether you look at the data that FedEx indicates they share with Amazon every week.
It is as if only the SFP team is unaware that it snowed from TX to NC to FL and that the roads were a mess and packages would be delayed. Yet, two weeks of an announcement that they were monitoring the storms and would protect us.
@KJ_Amazon
0 replies
KJ_Amazon
Thank you for that feedback @Seller_PCshC7t8gZjqm
I shared your message with our partner team. They suggested that sellers have the options to lower their delivery zone coverage, disable Prime, or ship from a closer location to the customer if such locations are available. This can mitigate the impact of delays often seen from longer 2-day or 3-5 day delivery promises.
KJ_Amazon
Seller_hvvNUJjgodXWj
Amazon deciding which weather delays to penalize us for and which weather delays to not penalize us for a completely unfair practice. A weather delay is a weather delay and we should not be penalized for it. It does not matter if it is a little rain or a tornado. Both our out of the Sellers control.
I opened a case because our SFP is probably going to get shutdown again due to this nonsense. The below is the ridiculous answer I got from Amazon Support.
"Kindly note that Amazon is closely monitoring the ongoing winter storms and wildfires that are impacting our nation and are applying promise extensions to protect customer experience. Therefore Prime offers with promise extensions are excluded from your metrics when we evaluate your performance against our program requirements. Additionally, Prime offers with promise extension will be excluded from the seller dashboard. Sellers are still expected to meet Seller Fulfilled Prime program requirements."
"Please note that the on-time delivery requirement only applies to units with promise extensions."
- The above to statements conflict. Says Promise Extensions will be excluded and then says promise extensions are the only ones that count!!!
"While severe weather conditions are unforeseen events, in situations where inclement weather is anticipate, it is advisable to disable Prime offers. This proactive measure can help protect the customer experience as well as maintain your performance metrics."
- We have SSA turned on. Amazon is supposed to do this with SSA turned on.
