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Seller_lpjwzXQn96ip0

At what price does a product become high value?

Hi !

A quick question, at what price does a product become high value and a customer would have to wait up to 17 days to receive its money back after returning a product? - FBA

This happened to me before as a customer returning products above and below £100.

More and more customers either send a different product or nothing at all since the first scan return policy has been implemented.

I would ask SS but believe I wouldn't have a straight asnwer.

Thanks in advance.

@Julia_Amzn@Sarah_Amzn

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Seller_lpjwzXQn96ip0

At what price does a product become high value?

Hi !

A quick question, at what price does a product become high value and a customer would have to wait up to 17 days to receive its money back after returning a product? - FBA

This happened to me before as a customer returning products above and below £100.

More and more customers either send a different product or nothing at all since the first scan return policy has been implemented.

I would ask SS but believe I wouldn't have a straight asnwer.

Thanks in advance.

@Julia_Amzn@Sarah_Amzn

00
474 views
5 replies
Reply
0 replies
user profile
Seller_QuM1AZgzfU9x4
In reply to: Seller_lpjwzXQn96ip0’s post

Items over £100 can be exempted from auto-returns, but a number of categories / types of goods are also exempt so price isn't the only factor.

10
user profile
Angie_Amazon
In reply to: Seller_lpjwzXQn96ip0’s post

Hello @Seller_lpjwzXQn96ip0,

Based on Amazon's policies, high-value items are generally considered those exceeding £100. However, the extended refund timeframe of up to 17 days can apply to products of any value, not just high-priced items.

For most products shipped by Amazon, refunds are typically processed within 14 days. In some cases, this period may be longer. The additional time for the refund to appear in your bank account (up to 7 business days) is separate from Amazon's processing time.

For more information, you can have a look into the following help pages:

About Our Returns Policies

Prepaid returns for seller-fulfilled orders

Request exemption from prepaid returns for seller-fulfilled orders

If you require assistance with a specific situation, please create a case with seller support. To contact them, go to Seller Central > Help > Help and resources, or click here.

If you have contact them already and would like to have your case reviewed, please share it in your next reply.

Regards,

Angie 🪷

10
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Seller_lpjwzXQn96ip0

At what price does a product become high value?

Hi !

A quick question, at what price does a product become high value and a customer would have to wait up to 17 days to receive its money back after returning a product? - FBA

This happened to me before as a customer returning products above and below £100.

More and more customers either send a different product or nothing at all since the first scan return policy has been implemented.

I would ask SS but believe I wouldn't have a straight asnwer.

Thanks in advance.

@Julia_Amzn@Sarah_Amzn

474 views
5 replies
00
Reply
user profile
Seller_lpjwzXQn96ip0

At what price does a product become high value?

Hi !

A quick question, at what price does a product become high value and a customer would have to wait up to 17 days to receive its money back after returning a product? - FBA

This happened to me before as a customer returning products above and below £100.

More and more customers either send a different product or nothing at all since the first scan return policy has been implemented.

I would ask SS but believe I wouldn't have a straight asnwer.

Thanks in advance.

@Julia_Amzn@Sarah_Amzn

00
474 views
5 replies
Reply
user profile

At what price does a product become high value?

by Seller_lpjwzXQn96ip0

Hi !

A quick question, at what price does a product become high value and a customer would have to wait up to 17 days to receive its money back after returning a product? - FBA

This happened to me before as a customer returning products above and below £100.

More and more customers either send a different product or nothing at all since the first scan return policy has been implemented.

I would ask SS but believe I wouldn't have a straight asnwer.

Thanks in advance.

@Julia_Amzn@Sarah_Amzn

Manage Buyer Experience
Tags:Refunds
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Seller_QuM1AZgzfU9x4
In reply to: Seller_lpjwzXQn96ip0’s post

Items over £100 can be exempted from auto-returns, but a number of categories / types of goods are also exempt so price isn't the only factor.

10
user profile
Angie_Amazon
In reply to: Seller_lpjwzXQn96ip0’s post

Hello @Seller_lpjwzXQn96ip0,

Based on Amazon's policies, high-value items are generally considered those exceeding £100. However, the extended refund timeframe of up to 17 days can apply to products of any value, not just high-priced items.

For most products shipped by Amazon, refunds are typically processed within 14 days. In some cases, this period may be longer. The additional time for the refund to appear in your bank account (up to 7 business days) is separate from Amazon's processing time.

For more information, you can have a look into the following help pages:

About Our Returns Policies

Prepaid returns for seller-fulfilled orders

Request exemption from prepaid returns for seller-fulfilled orders

If you require assistance with a specific situation, please create a case with seller support. To contact them, go to Seller Central > Help > Help and resources, or click here.

If you have contact them already and would like to have your case reviewed, please share it in your next reply.

Regards,

Angie 🪷

10
Follow this discussion to be notified of new activity
user profile
Seller_QuM1AZgzfU9x4
In reply to: Seller_lpjwzXQn96ip0’s post

Items over £100 can be exempted from auto-returns, but a number of categories / types of goods are also exempt so price isn't the only factor.

10
user profile
Seller_QuM1AZgzfU9x4
In reply to: Seller_lpjwzXQn96ip0’s post

Items over £100 can be exempted from auto-returns, but a number of categories / types of goods are also exempt so price isn't the only factor.

10
Reply
user profile
Angie_Amazon
In reply to: Seller_lpjwzXQn96ip0’s post

Hello @Seller_lpjwzXQn96ip0,

Based on Amazon's policies, high-value items are generally considered those exceeding £100. However, the extended refund timeframe of up to 17 days can apply to products of any value, not just high-priced items.

For most products shipped by Amazon, refunds are typically processed within 14 days. In some cases, this period may be longer. The additional time for the refund to appear in your bank account (up to 7 business days) is separate from Amazon's processing time.

For more information, you can have a look into the following help pages:

About Our Returns Policies

Prepaid returns for seller-fulfilled orders

Request exemption from prepaid returns for seller-fulfilled orders

If you require assistance with a specific situation, please create a case with seller support. To contact them, go to Seller Central > Help > Help and resources, or click here.

If you have contact them already and would like to have your case reviewed, please share it in your next reply.

Regards,

Angie 🪷

10
user profile
Angie_Amazon
In reply to: Seller_lpjwzXQn96ip0’s post

Hello @Seller_lpjwzXQn96ip0,

Based on Amazon's policies, high-value items are generally considered those exceeding £100. However, the extended refund timeframe of up to 17 days can apply to products of any value, not just high-priced items.

For most products shipped by Amazon, refunds are typically processed within 14 days. In some cases, this period may be longer. The additional time for the refund to appear in your bank account (up to 7 business days) is separate from Amazon's processing time.

For more information, you can have a look into the following help pages:

About Our Returns Policies

Prepaid returns for seller-fulfilled orders

Request exemption from prepaid returns for seller-fulfilled orders

If you require assistance with a specific situation, please create a case with seller support. To contact them, go to Seller Central > Help > Help and resources, or click here.

If you have contact them already and would like to have your case reviewed, please share it in your next reply.

Regards,

Angie 🪷

10
Reply
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