Inactive account - can't reacativate because we don't know who the account administrator is
When I login to Seller Central, the following message is displayed.
“Your account is inactive
You have attempted to access a store that is currently inactive. To reactivate the store, ask your account administrator to log into Seller Central and follow the steps for reactivation.”
Unfortunately, we are unable to determine who the account administrator is for Seller Central.
All employees and staff that have been logging into Seller Central receive the same message.
We attempted to use the drop down from the Help link in the upper right but nothing appears (beacause the account status is inactive).
How do we reactivate out account when we are unable to determine who our account administrator is?
Inactive account - can't reacativate because we don't know who the account administrator is
When I login to Seller Central, the following message is displayed.
“Your account is inactive
You have attempted to access a store that is currently inactive. To reactivate the store, ask your account administrator to log into Seller Central and follow the steps for reactivation.”
Unfortunately, we are unable to determine who the account administrator is for Seller Central.
All employees and staff that have been logging into Seller Central receive the same message.
We attempted to use the drop down from the Help link in the upper right but nothing appears (beacause the account status is inactive).
How do we reactivate out account when we are unable to determine who our account administrator is?
0 replies
Seller_rI7BZIczK8iAC
That word "account administrator" sounds very strange to me and not at all "Amazonian"! Probably this is a very old pop-up that has been forgotten to be changed...
In any case the "Primary account manager" can do this. If you can, go look under "Global User permissions". That one on top is normally the "Primary account manager". He can log in with his email and his phone or replace the Two-Step-verification by downloading an authenticator app.
Seller_J46Ruz3VzvWCV
How can you not know who owns the account?
It's whoever set it up and has their info in the Legal Entity and Business Info.
There's an outside chance Amazon will help, but replies take a while. Try this link - https://sellercentral.amazon.com/cu/help/contact-us. It doesn't require login.
