Sales are dropped by 95%
Since 20th march our sales are dropped by 95%. I have checked all usual part of amazon section such as performance notification, account health, policy violation but nothing obvious is popping out.
However during research I did manage to notice that every single listing of ours has no buy box. magically each item has lost buy box.
I made multiple contact to amazon customer service but did not get any specific answer or solution. This is not normal for our entire catalogue or 7000+ listing to loose buy box or no longer are eligible for featured offers?
Is there any other seller or store facing similar issue but sales dropping by 95% is certainly not normal.
8 replies
Seller_WXyDDmiehrtFj
I've noticed a significant drop in sales over the past couple of days. I wonder if people have become aware of the spring sale next week and are holding off in the hope of getting a discount. In my case they're going to be disappointed!
Seller_KJmU5xliSK0Bl
I have noticed a massive drop off this week, however, it is Mother's day next Sunday & Easter a couple of weeks after that. This drop in sales is effecting my eBay items also. I have not noticed buy boxes missing.
Seller_d8WfbEccuaGMc
Our sales have been horrendous from the beginning of the year to date.
We've noticed we've lost buy box on majority of our listings and are constantly being out-priced on the listings we actually are able to get buy box on.
I noticed from the sales & traffic reports in seller central that traffic is actually up on last year but conversions are down significantly.
I fear i won't last much longer on Amazon at this rate.
Spencer_Amazon
Hello @Seller_t0wetfTo0ZZYL
We have a thread specifically for Buy Box issues.
Lost Buy Box (Featured Offer) MEGATHREAD
In this thread I ask our sellers to share the ASINs where they lost the Buy Box. I then share these ASINs with the Buy Box team who check for eligibility.
Please be aware, this team does not share the outcome with me. If you want to know if you are eligible or not, you have to open a case with Seller Support.
Here are two articles regarding the Buy Box / Featured Offer.
If you feel you are eligible for the Buy Box, please share your ASINs in the MEGATHREAD.
I am closing this thread as a duplicate.
Regards, Spencer
