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Seller_32cZX8d92silf

Deleting and relisting

Hello,

I am unable to update the product title and also the Scent attribute. However, both sections are not locked "Not greyed out." One of Amazon's support team advised me to delete and relist, but I never had to do this to change the product title.

Any advice, please

Thanks,

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5 replies
Create and Manage Listings
Tags:Feature Offer, Listings, detail page
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Seller_32cZX8d92silf

Deleting and relisting

Hello,

I am unable to update the product title and also the Scent attribute. However, both sections are not locked "Not greyed out." One of Amazon's support team advised me to delete and relist, but I never had to do this to change the product title.

Any advice, please

Thanks,

Create and Manage Listings
Tags:Feature Offer, Listings, detail page
10
75 views
5 replies
Reply
5 replies
user profile
Seller_NbYSGJ8Tehgbv
In reply to: Seller_32cZX8d92silf’s post

Unfortunately, nothing on Amazon is universal. Just because you have never had to delete a listing and relist it does not mean you will never have to.

Amazon's support team is just reading the policy to you. Part of what their job requires them to read to you is correct.

There are times when deleting the listing and adding it back using a product feed (excel worksheet) forces the listing to update. If it does not work, you will have to continue to troubleshoot the error you are experiencing.

20
user profile
Manny_Amazon
In reply to: Seller_32cZX8d92silf’s post

Hello @Seller_32cZX8d92silf,

I'm sorry you're having trouble updating your listing title and attribute. I've reviewed your related case ending with 1871. I see you were advised to delete and relist the listing which should fix the issue. Have you tried that step yet? I would recommend reviewing Listings Lounge: Why do you HAVE to Delete and relist? The answer might surprise you. help page which explains why this may be a needed fix.

If you run into further problems after deleting and relisting, let me know in this thread and I'll see if there's any need to escalate further.

Thanks for your understanding.

- Manny

21
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user profile
Seller_32cZX8d92silf

Deleting and relisting

Hello,

I am unable to update the product title and also the Scent attribute. However, both sections are not locked "Not greyed out." One of Amazon's support team advised me to delete and relist, but I never had to do this to change the product title.

Any advice, please

Thanks,

75 views
5 replies
Create and Manage Listings
Tags:Feature Offer, Listings, detail page
10
Reply
user profile
Seller_32cZX8d92silf

Deleting and relisting

Hello,

I am unable to update the product title and also the Scent attribute. However, both sections are not locked "Not greyed out." One of Amazon's support team advised me to delete and relist, but I never had to do this to change the product title.

Any advice, please

Thanks,

Create and Manage Listings
Tags:Feature Offer, Listings, detail page
10
75 views
5 replies
Reply
user profile

Deleting and relisting

by Seller_32cZX8d92silf

Hello,

I am unable to update the product title and also the Scent attribute. However, both sections are not locked "Not greyed out." One of Amazon's support team advised me to delete and relist, but I never had to do this to change the product title.

Any advice, please

Thanks,

Create and Manage Listings
Tags:Feature Offer, Listings, detail page
10
75 views
5 replies
Reply
5 replies
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Seller_NbYSGJ8Tehgbv
In reply to: Seller_32cZX8d92silf’s post

Unfortunately, nothing on Amazon is universal. Just because you have never had to delete a listing and relist it does not mean you will never have to.

Amazon's support team is just reading the policy to you. Part of what their job requires them to read to you is correct.

There are times when deleting the listing and adding it back using a product feed (excel worksheet) forces the listing to update. If it does not work, you will have to continue to troubleshoot the error you are experiencing.

20
user profile
Manny_Amazon
In reply to: Seller_32cZX8d92silf’s post

Hello @Seller_32cZX8d92silf,

I'm sorry you're having trouble updating your listing title and attribute. I've reviewed your related case ending with 1871. I see you were advised to delete and relist the listing which should fix the issue. Have you tried that step yet? I would recommend reviewing Listings Lounge: Why do you HAVE to Delete and relist? The answer might surprise you. help page which explains why this may be a needed fix.

If you run into further problems after deleting and relisting, let me know in this thread and I'll see if there's any need to escalate further.

Thanks for your understanding.

- Manny

21
Follow this discussion to be notified of new activity
user profile
Seller_NbYSGJ8Tehgbv
In reply to: Seller_32cZX8d92silf’s post

Unfortunately, nothing on Amazon is universal. Just because you have never had to delete a listing and relist it does not mean you will never have to.

Amazon's support team is just reading the policy to you. Part of what their job requires them to read to you is correct.

There are times when deleting the listing and adding it back using a product feed (excel worksheet) forces the listing to update. If it does not work, you will have to continue to troubleshoot the error you are experiencing.

20
user profile
Seller_NbYSGJ8Tehgbv
In reply to: Seller_32cZX8d92silf’s post

Unfortunately, nothing on Amazon is universal. Just because you have never had to delete a listing and relist it does not mean you will never have to.

Amazon's support team is just reading the policy to you. Part of what their job requires them to read to you is correct.

There are times when deleting the listing and adding it back using a product feed (excel worksheet) forces the listing to update. If it does not work, you will have to continue to troubleshoot the error you are experiencing.

20
Reply
user profile
Manny_Amazon
In reply to: Seller_32cZX8d92silf’s post

Hello @Seller_32cZX8d92silf,

I'm sorry you're having trouble updating your listing title and attribute. I've reviewed your related case ending with 1871. I see you were advised to delete and relist the listing which should fix the issue. Have you tried that step yet? I would recommend reviewing Listings Lounge: Why do you HAVE to Delete and relist? The answer might surprise you. help page which explains why this may be a needed fix.

If you run into further problems after deleting and relisting, let me know in this thread and I'll see if there's any need to escalate further.

Thanks for your understanding.

- Manny

21
user profile
Manny_Amazon
In reply to: Seller_32cZX8d92silf’s post

Hello @Seller_32cZX8d92silf,

I'm sorry you're having trouble updating your listing title and attribute. I've reviewed your related case ending with 1871. I see you were advised to delete and relist the listing which should fix the issue. Have you tried that step yet? I would recommend reviewing Listings Lounge: Why do you HAVE to Delete and relist? The answer might surprise you. help page which explains why this may be a needed fix.

If you run into further problems after deleting and relisting, let me know in this thread and I'll see if there's any need to escalate further.

Thanks for your understanding.

- Manny

21
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