Despatch times - Has something changed?
A long time ago I set my despatch time as 2 days, just to be on the safe side. It’s always worked with no problems until today.
On Sunday I got an order and today I go to process it only to be told the order is late and I should have posted it yesterday!
Has something changed that I don’t know about?
It’s a business customer if that makes any difference.
Seller_7VbclcPFFRTnc
Sorry I don’t understand how it’s late if its FBA ?
If you have an asin that you fulfil via fba and FBM, go to the FBM sku - as you should have 2 offers if you sell fba and fbm, and check the handling time on that sku on the offer tab in edit
0 replies
Seller_7VbclcPFFRTnc
Premium or prime shipping ?
Check the handling time on the asin as this overrules your 2 day settings on general settings
Seller_gOzZ4ehojzaW0
I am a seller fulfilled seller only, I had a bunch of random items all change from 2 day shipping to 1 day a while ago. I never touched any shipping settings or even edited any listing whatsoever.
Seller_RSaktJ3KqN82w
Oddly, mine have gone the other way. Things are showing as taking longer. I thought it was something to do with the Royal Mail backlog.
Seller_P9WE9DmQhKbaT
I have had one instance, and also know reliably of one other, where my default handling time changed, unprompted by me, from two to one days. It just seemed like a glitch and hasn’t recurred.
Seller_jPijgGg6wnIi8
If an order arrives on Sunday it cannot be despatched, via the Post Office, before Monday. If an order arrives late on Saturday night it cannot be despatched until Monday morning, via Royal Mail. Surely these details have to be taken into consideration if you are just an ordinary seller and not a large business.
