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Seller_p940Jehgj1NWn

How to get customer to repay for the order that is refunded?

Order was delayed delivery due to bad weather in the area and therefore customer insteaded for the refund rather waiting for couple of days. However, on the day of the refund the customer received the delivery and now we need them to repay for the order.

What is the easiest and hassle free way for them to repay? When I asked them to call customer services to make the repayment it is too much of a hassle for them.

@Angie_Amazonplease help.

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Seller_p940Jehgj1NWn

How to get customer to repay for the order that is refunded?

Order was delayed delivery due to bad weather in the area and therefore customer insteaded for the refund rather waiting for couple of days. However, on the day of the refund the customer received the delivery and now we need them to repay for the order.

What is the easiest and hassle free way for them to repay? When I asked them to call customer services to make the repayment it is too much of a hassle for them.

@Angie_Amazonplease help.

00
633 views
13 replies
Reply
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Seller_ZVAz3d5lZuGid
In reply to: Seller_p940Jehgj1NWn’s post

Customer Services should be the way to go, BUT they usually just tell the customer to accept as a 'good will gesture' and never do actually retro-charge their card, even if they say they will !. If the customer is agreeable, you could potentially ask them to re-order the item and not actually send it, but that could still have knock-on effects to your account. There is no other way that I can think of.

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Seller_HB2MC8FR8Gmz5
In reply to: Seller_p940Jehgj1NWn’s post

My suggestion is you send them a message with details of how to pay you now it has arrived, you could offer a slight discout as good will too. I am sure most decent people will see that as reasonable.

02
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Angie_Amazon
In reply to: Seller_p940Jehgj1NWn’s post

Hello @Seller_p940Jehgj1NWn,

As mentioned by some of your colleagues, the way to go is asking the buyer to contact customer service and request to be charged for the order again.

You can also ask the buyer if they would rather return the product and keep their money if that is a good option for you.

Regards,

Angie ☄️

02
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Seller_p940Jehgj1NWn

How to get customer to repay for the order that is refunded?

Order was delayed delivery due to bad weather in the area and therefore customer insteaded for the refund rather waiting for couple of days. However, on the day of the refund the customer received the delivery and now we need them to repay for the order.

What is the easiest and hassle free way for them to repay? When I asked them to call customer services to make the repayment it is too much of a hassle for them.

@Angie_Amazonplease help.

633 views
13 replies
00
Reply
user profile
Seller_p940Jehgj1NWn

How to get customer to repay for the order that is refunded?

Order was delayed delivery due to bad weather in the area and therefore customer insteaded for the refund rather waiting for couple of days. However, on the day of the refund the customer received the delivery and now we need them to repay for the order.

What is the easiest and hassle free way for them to repay? When I asked them to call customer services to make the repayment it is too much of a hassle for them.

@Angie_Amazonplease help.

00
633 views
13 replies
Reply
user profile

How to get customer to repay for the order that is refunded?

by Seller_p940Jehgj1NWn

Order was delayed delivery due to bad weather in the area and therefore customer insteaded for the refund rather waiting for couple of days. However, on the day of the refund the customer received the delivery and now we need them to repay for the order.

What is the easiest and hassle free way for them to repay? When I asked them to call customer services to make the repayment it is too much of a hassle for them.

@Angie_Amazonplease help.

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Seller_ZVAz3d5lZuGid
In reply to: Seller_p940Jehgj1NWn’s post

Customer Services should be the way to go, BUT they usually just tell the customer to accept as a 'good will gesture' and never do actually retro-charge their card, even if they say they will !. If the customer is agreeable, you could potentially ask them to re-order the item and not actually send it, but that could still have knock-on effects to your account. There is no other way that I can think of.

00
user profile
Seller_HB2MC8FR8Gmz5
In reply to: Seller_p940Jehgj1NWn’s post

My suggestion is you send them a message with details of how to pay you now it has arrived, you could offer a slight discout as good will too. I am sure most decent people will see that as reasonable.

02
user profile
Angie_Amazon
In reply to: Seller_p940Jehgj1NWn’s post

Hello @Seller_p940Jehgj1NWn,

As mentioned by some of your colleagues, the way to go is asking the buyer to contact customer service and request to be charged for the order again.

You can also ask the buyer if they would rather return the product and keep their money if that is a good option for you.

Regards,

Angie ☄️

02
Follow this discussion to be notified of new activity
user profile
Seller_ZVAz3d5lZuGid
In reply to: Seller_p940Jehgj1NWn’s post

Customer Services should be the way to go, BUT they usually just tell the customer to accept as a 'good will gesture' and never do actually retro-charge their card, even if they say they will !. If the customer is agreeable, you could potentially ask them to re-order the item and not actually send it, but that could still have knock-on effects to your account. There is no other way that I can think of.

00
user profile
Seller_ZVAz3d5lZuGid
In reply to: Seller_p940Jehgj1NWn’s post

Customer Services should be the way to go, BUT they usually just tell the customer to accept as a 'good will gesture' and never do actually retro-charge their card, even if they say they will !. If the customer is agreeable, you could potentially ask them to re-order the item and not actually send it, but that could still have knock-on effects to your account. There is no other way that I can think of.

00
Reply
user profile
Seller_HB2MC8FR8Gmz5
In reply to: Seller_p940Jehgj1NWn’s post

My suggestion is you send them a message with details of how to pay you now it has arrived, you could offer a slight discout as good will too. I am sure most decent people will see that as reasonable.

02
user profile
Seller_HB2MC8FR8Gmz5
In reply to: Seller_p940Jehgj1NWn’s post

My suggestion is you send them a message with details of how to pay you now it has arrived, you could offer a slight discout as good will too. I am sure most decent people will see that as reasonable.

02
Reply
user profile
Angie_Amazon
In reply to: Seller_p940Jehgj1NWn’s post

Hello @Seller_p940Jehgj1NWn,

As mentioned by some of your colleagues, the way to go is asking the buyer to contact customer service and request to be charged for the order again.

You can also ask the buyer if they would rather return the product and keep their money if that is a good option for you.

Regards,

Angie ☄️

02
user profile
Angie_Amazon
In reply to: Seller_p940Jehgj1NWn’s post

Hello @Seller_p940Jehgj1NWn,

As mentioned by some of your colleagues, the way to go is asking the buyer to contact customer service and request to be charged for the order again.

You can also ask the buyer if they would rather return the product and keep their money if that is a good option for you.

Regards,

Angie ☄️

02
Reply
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