Return labels are not downloading as a jpeg or png pictures but instead rml
So months ago all our labels we upload whether jpeg or png and on different browsers will upload fine but when you go back to download the current label it downloads it as a rml file and Amazon says it is invalid. You can manually change the name and the format to read .png or .jpeg and it will then open so the format is intact but Amazon keeps changing the name to rml and the customer is unable to download it and Amazon is also saying it is not valid. How can this be fixed as for years it has not happened and then for the past perhaps 5 months it does it for all our return labels.
Return labels are not downloading as a jpeg or png pictures but instead rml
So months ago all our labels we upload whether jpeg or png and on different browsers will upload fine but when you go back to download the current label it downloads it as a rml file and Amazon says it is invalid. You can manually change the name and the format to read .png or .jpeg and it will then open so the format is intact but Amazon keeps changing the name to rml and the customer is unable to download it and Amazon is also saying it is not valid. How can this be fixed as for years it has not happened and then for the past perhaps 5 months it does it for all our return labels.
8 replies
Seller_rygLjQyMS1o4q
I have a A to Z claim opened and Amazon says I need to provide a correct label but no matter what I try, it will always download as a rml not a correct picture format. Need this resolved ASAP.
Joey_Amazon
Hello @Seller_rygLjQyMS1o4q,
Thank you for being a part of the forums and bringing this to our attention.
The first approach should be to open a case with Seller Support. Please share all of the details on the case. If you have already done so, please share the Case ID here.
Thanks,
Joey
Seller_rygLjQyMS1o4q
March 11, 2025 at 05:03:36 PM EDT 17397782941 Transferred
Problem continues and no response, only says transferred. Tomorrow will be April.
Seller_rygLjQyMS1o4q
Amazon
10:12 PM
03/12/2025
Your case has been forwarded to another Amazon team and they will contact you regarding your question.
---Original Message---
When downloading our uploaded return labels, the format from a picture (.jpeg, .png) format always changes to rml. All our return labels we upload, whether jpeg or png format and on different browsers, will upload fine and save fine, but when anyone goes to download the current return label it downloads it as a rml file and Amazon says it is invalid. You can manually change the name ofd the format to .png or .jpeg and it will then open fine, so the format is there intact but it keeps downloading as a rml document and Amazon indicates it is not a valid return label because it says rml not the correct .jpeg. Please fix this as it has been ongoing for about 6 months now after never doing it for over 10 years.
Joey_Amazon
Hey @Seller_rygLjQyMS1o4q,
Can you please share the Case ID ?
Thanks,
Joey
Seller_rygLjQyMS1o4q
I already did a week ago but here it is again: March 11, 2025 at 05:03:36 PM EDT 17397782941 Transferred
Seller_rygLjQyMS1o4q
Just to be clear as that might be why it was missed this is the case number: 17397782941
Joey_Amazon
Hi @Seller_rygLjQyMS1o4q,
It seems the Case ID you shared is focusing on the A to Z Claim.
Do you mind creating a new one that is focusing on the label issue ?
