I’m writing to express concern regarding how certain buyer-initiated disputes are affecting sellers' Order Defect Rate (ODR), even when orders are shipped on time and labels are purchased directly through Seller Central.

In such cases, sellers comply fully with Amazon's policies—using approved carriers, shipping within the required timeframes, and providing tracking details—yet we are still penalized when buyers submit claims based on unsubstantiated or inconsistent complaints. This appears to override the very protections Amazon promises to sellers who meet all operational requirements.

We take our performance metrics seriously and work hard to maintain excellent customer service. That’s why we respectfully request that Amazon re-evaluate how these disputes are handled when sellers are clearly in full compliance. It is disheartening to be held responsible for situations beyond our control, particularly when buyer claims change over time or lack valid proof.

We ask Amazon to consider refining the current system to ensure that sellers are fairly assessed and protected in cases where all expectations have been met.

Thank you for your time and understanding.