Fraudaulent A to Z claims keep getting granted
Customer returned an item 50% cheaper than we sent and claimed a full refund via a fake A to Z claim. We provided all PODs but Amazon keeps ignoring and forcing us to refund. When we insisted he sent back the wrong product, they granted the claim and took over £1000 out of our account.
Fraudaulent A to Z claims keep getting granted
Customer returned an item 50% cheaper than we sent and claimed a full refund via a fake A to Z claim. We provided all PODs but Amazon keeps ignoring and forcing us to refund. When we insisted he sent back the wrong product, they granted the claim and took over £1000 out of our account.
0 replies
Seller_jyyEi5KwhRknw
@Julia_Amazon @Spencer_Amazon @Ezra_Amazon
Jona_Amazon
Hi @Seller_jyyEi5KwhRknw,
I'm Jona from Amazon.
Could you share the Order ID with me? I would like to have a closer look at your A-to-Z claim.
Thanks,
Jona
