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Seller_JAg9IFHFOGi31

Our Product Was Listed By Another Seller With The Wrong Brand Name, Amazon Won't Change It, & Our UPC is Now Linked To The Wrong Brand

We continue to run into issues where other sellers have created listings for our products and have put the wrong brand name on them. Although I have provided proof of ownership, I keep being told by the different teams that it is considered re-branding. This is not rebranding. The other seller created the listing with the wrong brand and the issue is that now the UPC is tied to the listing created with the wrong brand. I keep hitting a brick wall. Can you please have someone advise me on the exact steps to get this corrected?

I manage a number of brands and this is an ongoing issue. If I could get the exact steps, verbiage and process to resolve these going forward, it would really help me out.

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Tags:Brand Registry
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Seller_JAg9IFHFOGi31

Our Product Was Listed By Another Seller With The Wrong Brand Name, Amazon Won't Change It, & Our UPC is Now Linked To The Wrong Brand

We continue to run into issues where other sellers have created listings for our products and have put the wrong brand name on them. Although I have provided proof of ownership, I keep being told by the different teams that it is considered re-branding. This is not rebranding. The other seller created the listing with the wrong brand and the issue is that now the UPC is tied to the listing created with the wrong brand. I keep hitting a brick wall. Can you please have someone advise me on the exact steps to get this corrected?

I manage a number of brands and this is an ongoing issue. If I could get the exact steps, verbiage and process to resolve these going forward, it would really help me out.

Tags:Brand Registry
00
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JiAlex_Amazon

@Seller_JAg9IFHFOGi31

Following up on your publication. I understand the situation, could you please confirm if you have already created a case with our Seller Support team? If so, please give me the case number so I can review and provide you with assistance.

-JiAlex

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Seller_JAg9IFHFOGi31

Our Product Was Listed By Another Seller With The Wrong Brand Name, Amazon Won't Change It, & Our UPC is Now Linked To The Wrong Brand

We continue to run into issues where other sellers have created listings for our products and have put the wrong brand name on them. Although I have provided proof of ownership, I keep being told by the different teams that it is considered re-branding. This is not rebranding. The other seller created the listing with the wrong brand and the issue is that now the UPC is tied to the listing created with the wrong brand. I keep hitting a brick wall. Can you please have someone advise me on the exact steps to get this corrected?

I manage a number of brands and this is an ongoing issue. If I could get the exact steps, verbiage and process to resolve these going forward, it would really help me out.

7 views
1 reply
Tags:Brand Registry
00
Reply
user profile
Seller_JAg9IFHFOGi31

Our Product Was Listed By Another Seller With The Wrong Brand Name, Amazon Won't Change It, & Our UPC is Now Linked To The Wrong Brand

We continue to run into issues where other sellers have created listings for our products and have put the wrong brand name on them. Although I have provided proof of ownership, I keep being told by the different teams that it is considered re-branding. This is not rebranding. The other seller created the listing with the wrong brand and the issue is that now the UPC is tied to the listing created with the wrong brand. I keep hitting a brick wall. Can you please have someone advise me on the exact steps to get this corrected?

I manage a number of brands and this is an ongoing issue. If I could get the exact steps, verbiage and process to resolve these going forward, it would really help me out.

Tags:Brand Registry
00
7 views
1 reply
Reply
user profile

Our Product Was Listed By Another Seller With The Wrong Brand Name, Amazon Won't Change It, & Our UPC is Now Linked To The Wrong Brand

by Seller_JAg9IFHFOGi31

We continue to run into issues where other sellers have created listings for our products and have put the wrong brand name on them. Although I have provided proof of ownership, I keep being told by the different teams that it is considered re-branding. This is not rebranding. The other seller created the listing with the wrong brand and the issue is that now the UPC is tied to the listing created with the wrong brand. I keep hitting a brick wall. Can you please have someone advise me on the exact steps to get this corrected?

I manage a number of brands and this is an ongoing issue. If I could get the exact steps, verbiage and process to resolve these going forward, it would really help me out.

Tags:Brand Registry
00
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JiAlex_Amazon

@Seller_JAg9IFHFOGi31

Following up on your publication. I understand the situation, could you please confirm if you have already created a case with our Seller Support team? If so, please give me the case number so I can review and provide you with assistance.

-JiAlex

00
Follow this discussion to be notified of new activity
user profile
JiAlex_Amazon

@Seller_JAg9IFHFOGi31

Following up on your publication. I understand the situation, could you please confirm if you have already created a case with our Seller Support team? If so, please give me the case number so I can review and provide you with assistance.

-JiAlex

00
user profile
JiAlex_Amazon

@Seller_JAg9IFHFOGi31

Following up on your publication. I understand the situation, could you please confirm if you have already created a case with our Seller Support team? If so, please give me the case number so I can review and provide you with assistance.

-JiAlex

00
Reply
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