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Seller_PAoOCZ5pKszVP

missing units from FBA stock return

Hi, has anyone ever had an issue with an FBA stock return from Amazon warehouse back to me with missing units please? I have tried to open a new help case but it seems to force me to select an issue category that is incorrect. Basically the paperwork says 90 units have been returned to me in a box when only 55 were in the box, and I know the units were never packed by the weight of the box which is on the label. I am assuming the Amazon system will remove the missing 35 units from my stock and so it is effectively 'lost' now, so I need to find it, but don't know how to go about it. I am expecting seller support to not understand my issue and not be helpful unfortunately, I know that's negative thinking but I am pretty confident that will happen,

Any advice appreciated,

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Seller_PAoOCZ5pKszVP

missing units from FBA stock return

Hi, has anyone ever had an issue with an FBA stock return from Amazon warehouse back to me with missing units please? I have tried to open a new help case but it seems to force me to select an issue category that is incorrect. Basically the paperwork says 90 units have been returned to me in a box when only 55 were in the box, and I know the units were never packed by the weight of the box which is on the label. I am assuming the Amazon system will remove the missing 35 units from my stock and so it is effectively 'lost' now, so I need to find it, but don't know how to go about it. I am expecting seller support to not understand my issue and not be helpful unfortunately, I know that's negative thinking but I am pretty confident that will happen,

Any advice appreciated,

Tags:Fulfilment Centre
00
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Sarah_Amzn

Hello @Seller_PAoOCZ5pKszVP,

This is Sarah with Amazon.

To evaluate how I can assist you, could you please share the Case ID you opened with Seller Support?

Best,

Sarah

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Seller_PAoOCZ5pKszVP

missing units from FBA stock return

Hi, has anyone ever had an issue with an FBA stock return from Amazon warehouse back to me with missing units please? I have tried to open a new help case but it seems to force me to select an issue category that is incorrect. Basically the paperwork says 90 units have been returned to me in a box when only 55 were in the box, and I know the units were never packed by the weight of the box which is on the label. I am assuming the Amazon system will remove the missing 35 units from my stock and so it is effectively 'lost' now, so I need to find it, but don't know how to go about it. I am expecting seller support to not understand my issue and not be helpful unfortunately, I know that's negative thinking but I am pretty confident that will happen,

Any advice appreciated,

24 views
3 replies
Tags:Fulfilment Centre
00
Reply
user profile
Seller_PAoOCZ5pKszVP

missing units from FBA stock return

Hi, has anyone ever had an issue with an FBA stock return from Amazon warehouse back to me with missing units please? I have tried to open a new help case but it seems to force me to select an issue category that is incorrect. Basically the paperwork says 90 units have been returned to me in a box when only 55 were in the box, and I know the units were never packed by the weight of the box which is on the label. I am assuming the Amazon system will remove the missing 35 units from my stock and so it is effectively 'lost' now, so I need to find it, but don't know how to go about it. I am expecting seller support to not understand my issue and not be helpful unfortunately, I know that's negative thinking but I am pretty confident that will happen,

Any advice appreciated,

Tags:Fulfilment Centre
00
24 views
3 replies
Reply
user profile

missing units from FBA stock return

by Seller_PAoOCZ5pKszVP

Hi, has anyone ever had an issue with an FBA stock return from Amazon warehouse back to me with missing units please? I have tried to open a new help case but it seems to force me to select an issue category that is incorrect. Basically the paperwork says 90 units have been returned to me in a box when only 55 were in the box, and I know the units were never packed by the weight of the box which is on the label. I am assuming the Amazon system will remove the missing 35 units from my stock and so it is effectively 'lost' now, so I need to find it, but don't know how to go about it. I am expecting seller support to not understand my issue and not be helpful unfortunately, I know that's negative thinking but I am pretty confident that will happen,

Any advice appreciated,

Tags:Fulfilment Centre
00
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3 replies
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Sarah_Amzn

Hello @Seller_PAoOCZ5pKszVP,

This is Sarah with Amazon.

To evaluate how I can assist you, could you please share the Case ID you opened with Seller Support?

Best,

Sarah

00
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user profile
Sarah_Amzn

Hello @Seller_PAoOCZ5pKszVP,

This is Sarah with Amazon.

To evaluate how I can assist you, could you please share the Case ID you opened with Seller Support?

Best,

Sarah

00
user profile
Sarah_Amzn

Hello @Seller_PAoOCZ5pKszVP,

This is Sarah with Amazon.

To evaluate how I can assist you, could you please share the Case ID you opened with Seller Support?

Best,

Sarah

00
Reply
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