MIssing Inventory Cases from AWD to FBA
Inventory shipments from AWD to FBA have been missing since November/December 2024. Cases filed months ago. No response from a "specialist" each time an update inquiry has been made. I thought there was a 90 policy to refund lost merchandise. Q. When a refund is finally issued, will it be costed out on the new refund policy?
FBA18M9BQSLN : FBA18M87KZC0 : FBA18PCD731W
Any suggestions on how to get this resolved would be appreciated.
MIssing Inventory Cases from AWD to FBA
Inventory shipments from AWD to FBA have been missing since November/December 2024. Cases filed months ago. No response from a "specialist" each time an update inquiry has been made. I thought there was a 90 policy to refund lost merchandise. Q. When a refund is finally issued, will it be costed out on the new refund policy?
FBA18M9BQSLN : FBA18M87KZC0 : FBA18PCD731W
Any suggestions on how to get this resolved would be appreciated.
0 replies
Topher_Amazon
Hi @Seller_hf21twF8srwjm,
I'm sorry to read about this and have shared these shipments with our internal partners to look into. I'll let you know as soon as I hear back on any of them.
Regards,
Topher
