Buyer Feedback
A buyer has left me a negative feedback because she has not received her refund for an item she returned. As the seller, all I can do is issue the refund in a timely manner which I have, issuing the refund a day after it was returned on the Manage Returns tab. How is that feedback not in violation of Amazon's terms? Am I going to be blamed for reasons related to a buyer's payment service provider, or Amazon?
Buyer Feedback
A buyer has left me a negative feedback because she has not received her refund for an item she returned. As the seller, all I can do is issue the refund in a timely manner which I have, issuing the refund a day after it was returned on the Manage Returns tab. How is that feedback not in violation of Amazon's terms? Am I going to be blamed for reasons related to a buyer's payment service provider, or Amazon?
0 replies
Seller_y7W9ccUlauftE
You can leave a reply to the feedback. The reply is for future buyers to read NOT for the problem buyer. Something along the lines of "Refund was promptly issued when the product arrived back at our company"
Ricardo_Amazon
Hello @Seller_32zPrsCFyoNTc,
Ricardo from Amazon here.
Would you mind sharing the Case ID/Order ID for this transaction so I can look into this?
Looking forward to your response.
