Amazon Buy Shipping Royal Mail QR code issues
Hi,
To cut a long story short, getting hit with surcharges due to unreadable barcodes by Royal Mail.
I have done some investigation and have found that all QR codes generated via Amazon Buy Shipping (either through my 3rd party software OR directly on the Amazon website) have clear issues - see image below.
I spoke to Royal Mail directly about this, who after 3-4 emails back and forth finally conceded it was the QR codes and not my printers at fault.
They then told me to speak to Amazon and that they dont have intenal contact with Amazon (?) - this should clearly be their responsibility especially if I am getting fined for this issue.
Anyone else noticed this?
Mike
Amazon Buy Shipping Royal Mail QR code issues
Hi,
To cut a long story short, getting hit with surcharges due to unreadable barcodes by Royal Mail.
I have done some investigation and have found that all QR codes generated via Amazon Buy Shipping (either through my 3rd party software OR directly on the Amazon website) have clear issues - see image below.
I spoke to Royal Mail directly about this, who after 3-4 emails back and forth finally conceded it was the QR codes and not my printers at fault.
They then told me to speak to Amazon and that they dont have intenal contact with Amazon (?) - this should clearly be their responsibility especially if I am getting fined for this issue.
Anyone else noticed this?
Mike
0 replies
Seller_19xPhE8YgkmxW
Hi Mike,
I've just put one of my buy Shipping codes under a magnifying glass and a Royal Mail one, and they are only slightly different in terms of print quality...
Are you sure it isn't your printer/inbk cartridge?
All Best
Brian
Seller_76AUwmqvSyRIM
If you are using a thermal printer, make sure you select "No dithering" in the printer settings.
