Urgent! Urgent! Urgent! I submitted a complaint for second-hand goods, but a week has passed and I haven't received any response!
ASIN: B0DJ791FCX. I submitted the complaint materials for second-hand goods for this product last Thursday -- ID 17563331711. However, a week has passed and I have not received any response. This has greatly affected the sales of my products. Can you help me to speed up the review as soon as possible and restore the normal sales of the products? ! !
Urgent! Urgent! Urgent! I submitted a complaint for second-hand goods, but a week has passed and I haven't received any response!
ASIN: B0DJ791FCX. I submitted the complaint materials for second-hand goods for this product last Thursday -- ID 17563331711. However, a week has passed and I have not received any response. This has greatly affected the sales of my products. Can you help me to speed up the review as soon as possible and restore the normal sales of the products? ! !
0 replies
Emet_Amazon
Hello @Seller_x7WIXfRqH7ggQ,
Thank you for posting your concerns with your listing removal.
The first question I have surrounds clarifying your use of "Second-hand goods" Were you listing or selling a used product, or was this new? I do see from the case, this was associated to a new ASIN and not a used product.
The second question I have is what you found in the voice of the customer in regards to this product and ASIN? I see the case ID provided most recently included some examples of your customer experiences. I see the appeal you attached does not address the specifics mentioned by our team on 4/17/25. Since this communication have you updated to appeal to address the mentioned concerns?
An example of what I am referring to is your appeal focusing on customers not reading the description, however there are concerns with the plug not fitting, receiving a wrong product. Where you current appeal focuses more on the compatibility, it does not address the remaining concerns your buyers have mentioned.
I would suggest reviewing our teams most recent response on case ID 17563331711, updating your current appeal to address remaining concerns. You are welcome to post your appeal here for additional feedback or guidance if you would like, otherwise you can submit your updated appeal through your mentioned case.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
