I have received a policy violation on Amazon for not following 'Seller Code of Conduct'

Specifically, the statement says - 'We have taken this measure because we observed that you, or someone acting on your behalf, requested changes to the title, the product detail page, or a brand attribute to a brand name, listing creation match, or a brand registry update that you do not own or have authorization to request to change.'

We are the brand owners and have the trademark enrolled into brand registry and linked to the selling account, and despite all evidence provided, the policy violation appeal will not get accepted. I have contacted the account health specialist team over 10 times, and each time they have looked over the supporting documentation and can't seem to understand why it's not getting accepted.

Can someone please look at this case and assist me in getting the violation removed from my account? The Account has been at risk of deactivation since August and it is inhibiting us from working on the account.

Any support on this issue would be greatly appreciated.

@Spencer_Amazon@Winston_Amazon@Sakura_Amazon_ @JiAlex_Amazon @Sarah_Amzn