Accidental order, Buyer want label after 28day
Buyer want to return there purchase after 28day. Am i responsible for the return label as a seller after 28day since item was delivered. any advise will be appreciated. Thanks
Accidental order, Buyer want label after 28day
Buyer want to return there purchase after 28day. Am i responsible for the return label as a seller after 28day since item was delivered. any advise will be appreciated. Thanks
2 replies
Seller_zDUw7ekrB6OEy
No, as an accidental order return, you are not responsible for the return costs.
Has the customer opened a return request? If so you must authorise the return. Amazon may issue a prepaid returns label but this should be deducted from the refund amount.
Seller_ZQyopdiwkUHOZ
It depends on the category you sell in. Some like Clothing the seller is always responsible for the return postage, regardless of the return reason.
When you say after 28 days, do you mean on the 28th day? If not, how long after? Did the tracking info that shows the delivery date get added to the order when it was shipped?
