Account was Suspended and Deactivated looking to remove the inventory I have left
Account was suspend and Deactivated looking to remove the inventory I have left before the end of the year to file a loss on my personal taxes. I have tried to open a ticket and have tried to summit request to remove the product but it is not working. when I try to create A Case under help it only give me the option to summit more information to try to reinstate my account or to dispute why my account shouldn't be deactivated.
If anyone has any Ideas how to get in contact with someone who can help me resolve this issue since seller center doesn't does not have a phone number just online support which I can access.
thank you
Account was Suspended and Deactivated looking to remove the inventory I have left
Account was suspend and Deactivated looking to remove the inventory I have left before the end of the year to file a loss on my personal taxes. I have tried to open a ticket and have tried to summit request to remove the product but it is not working. when I try to create A Case under help it only give me the option to summit more information to try to reinstate my account or to dispute why my account shouldn't be deactivated.
If anyone has any Ideas how to get in contact with someone who can help me resolve this issue since seller center doesn't does not have a phone number just online support which I can access.
thank you
0 replies
Seller_Sram36TnVt73c
It depends on what you were suspended for as to whether or not you can remove existing inventory.
If it was a counterfeit complaint that brought you down, you may not be able to recall inventory at all.
Seller_bF2Vt8rqE9znW
The Reason why my account was suspended and deactivated was marked and observed that some of your inventory has been marked as defective or unsellable because it did not have the valid Transparency codes. I provided everything request unfortunately it didn't go my way so my seller account is suspension/ Deactivated
the products I have Left
United states store - two products that are Unfulfillable cant remove them or destroy them
Canada store - 9 iteams Unfulfillable, 3 processing , 1 Available (can not remove any of them or destroy them
Any guidance on getting these product removed or taken care of by amazon or since my account is deactivated can I just close the account and amazon will take care of it ?
thank you
Atlas_Amazon
Hello @Seller_bF2Vt8rqE9znW
Thank you for the information provided regarding the recent impact to your account. I understand it was due to concerns relating to your inventory and the transparency program. I know this can be frustrating, and do want to get some more details. Would you be able to share the specific messaging that you received for this concern? I do want to better understand the impact to the account to understand if the inventory can be released.
As mentioned in the thread, the issues on the account can cause restrictions with removing the inventory. If our team has concerns that the inventory may be counterfeit or infringing upon another brand, they will not be able to release the packages to you. In addition, you mention opening a ticket with our team, do you have any case information that corresponds to this?
If you have any other details or information that you would like to share, we do ask that you refer to this thread so we may continue to provide support.
Best,
Atlas
