I really appreciate the attention received but I must be critical of Amazon's support for sellers, you don't need isolated answers without continuity and that they don't escalate to solve the problems and that's what I'm receiving through this Forum and other Amazon Prime support and customer service, the advisors or specialists who when faced with a problem write talk one day and then don't appear again, That does not help the seller, whatever the opinion of the problem, whether it has a solution or not, they must inform and conclude their work and if they pass the problem to another department or person because it is not within their specialty, they must say so and not disappear because they have no answer.

I have been making dozens of contacts for almost 5 months, receiving contradictory information and even erroneous advice that have caused problems and with it losses in our business and I consider that any seller should be attended to and the cases resolved, whether with positive results or not, but they must be concluded and the advisor or specialist must escalate the problem, At least that's what we'd expect from support.