A-Z claims
OK so I’ve contacted seller support numerous times to ask what constitutes proof of delivery or receipt. I’ve had an A-Z claim which states ‘we couldn’t prove delivery or receipt of the article.’ I have both the cn23 to state when it was sent and an e mail from Royal Mail to say it was delivered. I know they won’t change their position but have asked many times (the case keeps getting transferred then nothing) what do they consider as proof. I want to know as there is no point choosing a different method if they don’t accept that either. A little while back we were forced to send it via tracking so as to protect ourselves and the buyer. All this seems to have done is increased our postal outlay as on the times when I have proof to say it’s arrived they ignore it. I’ve also read on a previous post that something that was signed for at the address where it was ordered from was also not accepted as it wasn’t the person who ordered it that signed for it. So as my first sentence what proof is accepted to avoid an A-Z claim.
I understand they won’t change but feel it’s unfair that it’s affected my metrics as I can prove it was sent and that it arrived. Surely whether or not they choose to refund the customer is their choice but should it affect my account?
A-Z claims
OK so I’ve contacted seller support numerous times to ask what constitutes proof of delivery or receipt. I’ve had an A-Z claim which states ‘we couldn’t prove delivery or receipt of the article.’ I have both the cn23 to state when it was sent and an e mail from Royal Mail to say it was delivered. I know they won’t change their position but have asked many times (the case keeps getting transferred then nothing) what do they consider as proof. I want to know as there is no point choosing a different method if they don’t accept that either. A little while back we were forced to send it via tracking so as to protect ourselves and the buyer. All this seems to have done is increased our postal outlay as on the times when I have proof to say it’s arrived they ignore it. I’ve also read on a previous post that something that was signed for at the address where it was ordered from was also not accepted as it wasn’t the person who ordered it that signed for it. So as my first sentence what proof is accepted to avoid an A-Z claim.
I understand they won’t change but feel it’s unfair that it’s affected my metrics as I can prove it was sent and that it arrived. Surely whether or not they choose to refund the customer is their choice but should it affect my account?
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Seller_KQwXr5kY5oIPO
You could have a photo from the delivery driver showing the recipient holding the parcel with a copy of todays newspaper in hand and a placard that reads i have received my parcel thank you and Amazon would still not recognise that as a delivery success for an A to Z claim.
They still cling to the old notion that a signature is required when no courier has collected signatures since COVID.
Also they blatantly ignore the Consumer rights act in regard to proof of delivery and responsibility and will 99.9% of the time find for the buyer against the seller.
