FUNDS BEING HELD
Dear Amazon Seller Community,
I’m seeking help with an ongoing review of my account related to compliance with Amazon’s Drop Shipping Policy. Below is the back-and-forth communication with Amazon for context. I want to ensure I am providing the correct information and avoid further delays, but my posts keep getting flagged.
Amazon’s Initial Email:
Hello ConvenienceSpot,
Your Amazon.com seller account has been placed under temporary review in accordance with our Drop Shipping Policy. The review period should not exceed 30 days. If more time is needed for the review, we will let you know. While your account is under review, funds will remain in your account. However, you will not be able to receive any disbursements during the review period in accordance with section 3 of the Amazon Business Solutions Agreement:
Once we confirm that fulfillment of orders are in compliance with our Drop Shipping Policy, your funds will be disbursed according to their usual schedule. If you have open orders or orders you have not shipped during this time, continue fulfilling these orders.
Why did this happen?
We have taken this measure because we found that you have violated our Drop Shipping Policy:
Drop shipping, or allowing a third party to fulfill orders to customers on your behalf, is not acceptable. It must be clear to the buyer that you are the seller of record. When a customer sees packaging, invoices, or receipts identifying a seller that is not you or Amazon, they may be confused. A customer may not know how their order is being fulfilled and who they should contact with any problems or questions.
Repeated violations of the Drop Shipping Policy will result in a restriction of your abilities to list seller-fulfilled offers on Amazon.com. Other violations of the Business Solutions Agreement and seller policies may result in greater restrictions on your ability to sell goods in the Amazon store.
If you have questions about this review or the information asked, go to "Selling account reviews for seller-fulfilled orders":
How do I speed up the review of my account?
If you believe that there has been an error or you would like to speed up the review process, submit an explanation to selleraccount-. Your explanation should include examples that demonstrate your account complies with our Drop Shipping Policy. These examples may include evidence of your inventory to support your sales. This evidence should include invoices or receipts from your supplier. When sending this documentation, note the following:
-- The documents must reflect your sales volume over the last 30 days.
-- You must include the business details for your supplier, including the business name, phone number, address, and website. We may contact your supplier to verify the documents. We will keep your supplier’s information confidential.
-- You can remove the pricing information from the documents, but the rest of the document must be visible.
-- You can only send .pdf, .jpg, .png, or .gif files. These documents must be authentic and unaltered.
-- Evidence that you are an authorized retailer or supplier for your listings.
-- If you have employed a third-party drop-shipping service, send the evidence of this agreement and authorization for access to your account.
-- If you are facing logistics issues that are affecting proper fulfillment of your orders, send us evidence for the reasons. We will consider the evidence during your review.
-- If you use multiple warehouses to distribute your products, send the details of those warehouses.
What happens if I do not send the information asked for on the Account Health page?
We will continue to review your account over the next 30 days. If we can confirm that you have not violated the Drop Shipping Policy, the review period will end. We release funds for disbursement. If we do not find enough evidence confirming your fulfillment methods during this period, further action may be taken. Your entire Amazon account may be permanently deactivated. You will receive an email after the review period to let you know what action has been taken. If you believe you have more evidence to support reactivation before this time, submit an explanation.
My Response:
Thank you for reviewing my account and providing the opportunity to address concerns regarding compliance. I operate using a retail arbitrage model, which complies with Amazon’s policies. Here’s how my process works:
Product Sourcing: I purchase inventory directly from retail stores (e.g., Ollie’s, Target, Marshalls).
Inventory Storage: Products are stored and handled at my home office.
Order Fulfillment: All orders are packed and shipped personally, using Amazon’s shipping system.
I’ve provided the following evidence:
Photographs of inventory stored at my location.
An inventory spreadsheet detailing purchases, dates, and sources.
Some receipts to supplement the spreadsheet.
Unfortunately, Amazon responded saying they didn’t have enough information.
Their Follow-Up Request:
ello ConvenienceSpot,
We received your submission but do not have enough information to transfer funds to you at this time. Funds will not be transferred to you during the review but will stay in your account. To expedite the review of your selling account, please send the following information:
-- Evidence and an explanation that demonstrates how your account complies with our Drop Shipping policy.
-- If you are facing logistics issues that are impacting proper fulfillment of your orders, provide reasons and supporting evidence associated with these for consideration during your review.
My Updated Response:
I reiterated compliance with Amazon’s policies and explained my process again. I believe the issue stems from an isolated incident where a retail sticker was left on a product. This mistake has been addressed through updated processes and training.
I’ve also asked Amazon what additional information they need to resolve the matter, as I’ve already provided:
Pictures of inventory and receipts.
A detailed spreadsheet.
A breakdown of sourcing practices.
Request for Community Advice:
I’m looking for advice on what more I can provide to satisfy Amazon’s review process. Has anyone dealt with similar issues or successfully resolved them? What documentation or evidence did you submit?
Thank you in advance for your insights. I want to resolve this quickly and ensure compliance with all policies.
FUNDS BEING HELD
Dear Amazon Seller Community,
I’m seeking help with an ongoing review of my account related to compliance with Amazon’s Drop Shipping Policy. Below is the back-and-forth communication with Amazon for context. I want to ensure I am providing the correct information and avoid further delays, but my posts keep getting flagged.
Amazon’s Initial Email:
Hello ConvenienceSpot,
Your Amazon.com seller account has been placed under temporary review in accordance with our Drop Shipping Policy. The review period should not exceed 30 days. If more time is needed for the review, we will let you know. While your account is under review, funds will remain in your account. However, you will not be able to receive any disbursements during the review period in accordance with section 3 of the Amazon Business Solutions Agreement:
Once we confirm that fulfillment of orders are in compliance with our Drop Shipping Policy, your funds will be disbursed according to their usual schedule. If you have open orders or orders you have not shipped during this time, continue fulfilling these orders.
Why did this happen?
We have taken this measure because we found that you have violated our Drop Shipping Policy:
Drop shipping, or allowing a third party to fulfill orders to customers on your behalf, is not acceptable. It must be clear to the buyer that you are the seller of record. When a customer sees packaging, invoices, or receipts identifying a seller that is not you or Amazon, they may be confused. A customer may not know how their order is being fulfilled and who they should contact with any problems or questions.
Repeated violations of the Drop Shipping Policy will result in a restriction of your abilities to list seller-fulfilled offers on Amazon.com. Other violations of the Business Solutions Agreement and seller policies may result in greater restrictions on your ability to sell goods in the Amazon store.
If you have questions about this review or the information asked, go to "Selling account reviews for seller-fulfilled orders":
How do I speed up the review of my account?
If you believe that there has been an error or you would like to speed up the review process, submit an explanation to selleraccount-. Your explanation should include examples that demonstrate your account complies with our Drop Shipping Policy. These examples may include evidence of your inventory to support your sales. This evidence should include invoices or receipts from your supplier. When sending this documentation, note the following:
-- The documents must reflect your sales volume over the last 30 days.
-- You must include the business details for your supplier, including the business name, phone number, address, and website. We may contact your supplier to verify the documents. We will keep your supplier’s information confidential.
-- You can remove the pricing information from the documents, but the rest of the document must be visible.
-- You can only send .pdf, .jpg, .png, or .gif files. These documents must be authentic and unaltered.
-- Evidence that you are an authorized retailer or supplier for your listings.
-- If you have employed a third-party drop-shipping service, send the evidence of this agreement and authorization for access to your account.
-- If you are facing logistics issues that are affecting proper fulfillment of your orders, send us evidence for the reasons. We will consider the evidence during your review.
-- If you use multiple warehouses to distribute your products, send the details of those warehouses.
What happens if I do not send the information asked for on the Account Health page?
We will continue to review your account over the next 30 days. If we can confirm that you have not violated the Drop Shipping Policy, the review period will end. We release funds for disbursement. If we do not find enough evidence confirming your fulfillment methods during this period, further action may be taken. Your entire Amazon account may be permanently deactivated. You will receive an email after the review period to let you know what action has been taken. If you believe you have more evidence to support reactivation before this time, submit an explanation.
My Response:
Thank you for reviewing my account and providing the opportunity to address concerns regarding compliance. I operate using a retail arbitrage model, which complies with Amazon’s policies. Here’s how my process works:
Product Sourcing: I purchase inventory directly from retail stores (e.g., Ollie’s, Target, Marshalls).
Inventory Storage: Products are stored and handled at my home office.
Order Fulfillment: All orders are packed and shipped personally, using Amazon’s shipping system.
I’ve provided the following evidence:
Photographs of inventory stored at my location.
An inventory spreadsheet detailing purchases, dates, and sources.
Some receipts to supplement the spreadsheet.
Unfortunately, Amazon responded saying they didn’t have enough information.
Their Follow-Up Request:
ello ConvenienceSpot,
We received your submission but do not have enough information to transfer funds to you at this time. Funds will not be transferred to you during the review but will stay in your account. To expedite the review of your selling account, please send the following information:
-- Evidence and an explanation that demonstrates how your account complies with our Drop Shipping policy.
-- If you are facing logistics issues that are impacting proper fulfillment of your orders, provide reasons and supporting evidence associated with these for consideration during your review.
My Updated Response:
I reiterated compliance with Amazon’s policies and explained my process again. I believe the issue stems from an isolated incident where a retail sticker was left on a product. This mistake has been addressed through updated processes and training.
I’ve also asked Amazon what additional information they need to resolve the matter, as I’ve already provided:
Pictures of inventory and receipts.
A detailed spreadsheet.
A breakdown of sourcing practices.
Request for Community Advice:
I’m looking for advice on what more I can provide to satisfy Amazon’s review process. Has anyone dealt with similar issues or successfully resolved them? What documentation or evidence did you submit?
Thank you in advance for your insights. I want to resolve this quickly and ensure compliance with all policies.
0 replies
Seller_0iH3ybqoOGLoJ
sent this earlier -Subject: Plan of Action for Compliance with Amazon Drop Shipping Policy
Dear Amazon Account Review Team,
Thank you for the opportunity to address your concerns and provide additional clarification regarding our compliance with Amazon’s Drop Shipping Policy. Below is our Plan of Action (POA), which outlines the root cause, corrective actions taken, and preventive measures to ensure full compliance with Amazon's policies moving forward.
Plan of Action (POA)
Root Cause
Upon review, we identified the root cause of this issue to be an isolated incident where a customer received a product with a retail price sticker from Ollie’s. This oversight led to the perception of drop shipping, which is not part of our business model.
We operate under the retail arbitrage model, where products are purchased from retail stores (e.g., Ollie’s, Marshalls, Ross) at discounts and stored at our facility (home office). All inventory is handled, packaged, and shipped directly by us using Amazon’s shipping system.
Corrective Actions Taken
To address this issue and ensure it does not recur, we have implemented the following measures:
Enhanced Quality Control Processes
Signs have been placed at every stage of our packing process (labeling, box assembly, and sealing) to ensure retail price stickers are removed before shipment.
All items are now double-checked for retail stickers upon purchase and again before packaging.
Staff Training
Our team has undergone thorough training to ensure compliance with Amazon’s policies. This includes detailed instructions on sticker removal and maintaining consistent branding for all shipments.
Immediate Removal of Affected Inventory
The specific product in question has been delisted and removed from our active inventory.
Preventive Measures
To avoid similar issues in the future, we have implemented the following steps:
Improved Standard Operating Procedures (SOPs)
Developed a comprehensive SOP for inventory management and fulfillment, emphasizing the importance of compliance with Amazon policies.
Implemented a checklist system to verify the removal of all retail identifiers before shipment.
Regular Audits
Conducted weekly inventory checks to ensure all items comply with Amazon's policies before they are listed or shipped.
Continued Compliance with the Drop Shipping Policy
As stated in prior correspondence, we are not drop shippers. All products are physically stored, packed, and shipped by us from our home office at [address].
Shipping records processed via Amazon’s system verify that all shipments originate from our registered address.
Evidence of Compliance
We have submitted the following to demonstrate compliance:
Photographs of inventory stored in our home-based office.
A detailed spreadsheet of inventory purchases over the last 90 days, including vendor information.
Photographs of purchase receipts as supplementary proof of sourcing.
We are happy to provide additional documentation or clarification if needed.
Request for Resolution
Given the corrective and preventive measures outlined above, we respectfully request the release of our funds and the lifting of the review. This situation arose from a single, isolated incident that has since been addressed with appropriate actions to prevent recurrence.
As a small, disabled-veteran-owned business, we rely on timely fund access to maintain operations and provide excellent service to our customers. Please advise if further information is required to expedite the resolution process.
Thank you for your attention and understanding.
Best regards,
Seller_nRFmxiQg4EGrw
So when you ship out your retail packaged items, are you using the boxes you got the items in? Or are you using brand-new unbranded plain boxes?
Do the items have any retail markings still on them (such as price labels, inventory control numbers, etc.)?
From the sounds of it, you shouldn't be accused of dropshipping. Of course, as soon as there is any question whatsoever about the authenticity of any of your items, then you're done, but I assume that you understand that risk (all it takes is a single return stating "fake" or even "not what I expected").
It seems to me that if you are going to go to all the trouble you spell out in your PoA, you might as well take it one step farther and start sourcing properly.
Levi_Dylan_Amazon
Hello @Seller_0iH3ybqoOGLoJ,
Thank you for posting concerns with your account here on the seller forums.
I see that your funds are currently held due to your account being under review for potentially violating the drop shipping policy and you are seeking assistance with your appeal and getting this resolved successfully.
So that I can check on all of the details with your situation, can you please share with me a case log ID from your account? This way, I can work with the appropriate teams about your submission and what may be missing.
First, I wanted to share that a formal POA will not be required to resolve this account review. You may submit an explanation of what went wrong and how you will prevent that from occurring but the POA format is not required for this type of issue and a POA alone will not address this potential violation.
I’ve also asked Amazon what additional information they need to resolve the matter, as I’ve already provided:
Pictures of inventory and receipts.
A detailed spreadsheet.
A breakdown of sourcing practices.
I suggest to focus on submitting the following to ensure that the review is completed successfully:
-Prioritize submitting receipts for ASINs sold in the last 90 days.
-The documents must reflect sales volume for a particular ASIN over the last 30 days.
-Must include the business details for your supplier, including the business name, business phone number, business address, and website.
-The items you sold must be easily identifiable on the document.
-Evidence of delivery, such as buyer confirmation, proof of delivery and valid tracking ID's
-Proof that you are an authorized supplier for the items/brands you sell.
-A short but detailed explanation about what led to the potential drop shipping violation and how you will prevent it from occurring in the future.
Please submit what I mentioned above in the same submission and let me know once you have done so.
I hope this is helpful and I am looking forward to your response. The forums community and I are here to support you.
Wishing you the best,
LeviDylan
