Hello @Seller_OhFLVzZHFsKAT,

Thank you for following up on the situation and providing a bit of additional information.

Seller_OhFLVzZHFsKAT

We received your submission but we are unable to reactivate your account. Upon review of your account, we confirmed that your Amazon seller account has been used to engage in deceptive, fraudulent, or illegal activity that harms our customers, other selling partners, and our store.

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This situation is very serious an is typically associated with both a persona and business verification but also in most situations an inventory and supply chain review. Due to the verbiage used in your rejection notice, I cannot guarantee the account will be eligible for reactivation moving forward.

Seller_OhFLVzZHFsKAT

I received this mail and I have not done any illegal activity or used any illegal 3rd party software. I am accused of fraud, but I have not done any illegal transactions, I have the necessary documents, but it does not specify which documents or request any request from me, I did not receive any response, I have all the necessary documents if you help me, thanks in advance

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Emet_Amazon

I would additionally ask that you advise on what you've submitted so far to reactivate the account so I can provide information on this as well.

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I did inquire on what exactly you provided as supporting evidence to reactivate your account? As this is associated with a supply chain a verification issue you will need quite a bit of information and documentation to be eligible to sell on amazon again.

When it comes to the verification process we will ask for a the following:

• Government issued ID: Both sides, in color
• Valid Utility bill: Meets all seller identity verification requirements.
• Valid Invoices: Meets all responsible sourcing requirements.
• Letter of authorization: Issued by the brand or rights owner.

As noted in these requirements a government issued ID and utility bill should help verify you and your physical address. If you are using a virtual address, this will not be accepted in any format. All information needs to 100% match your name, spelling without any abbreviations as this would create inconsistencies in your information resulting in rejection. This information will help validate you and your identity. Please also keep in mind that purchasing from a suppliers website is typically considered a retail purchase and will only have order confirmations or receipts which typically are missing required information.

When it comes to verification of your inventory, you will need valid invoices for ALL products listed in your account. When you list a product on amazon, this shows intent to sell thus we will require proof of purchase from an authorized supply chain. If you're listing a branded product, we will require a valid letter of authorization issued by the brand or rights owner for the brand itself. We will not accept an LOA if it's issued by the supplier.

Regarding the entire situation, if we cannot 100% confirm ALL aspects for the information requested here, the account will no longer be eligible for reactivation at this time.

Seller_OhFLVzZHFsKAT

and I would also like to mention that I have completed over two hundred orders without any problems, not a single bad feedback and my account health was 200 when my account was suspended, thank you.

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These situations have zero association to your account health, yes the account health page could be an indicator for a larger concern but this situation will again have zero impact on the account health or rating. The account health page and the rating itself is based off listing policy compliance. Some less serious situations with the account may appear in this section to be addressed. Thus as this situation and the account health are unrelated it would have again no impact or standing in this situation.

The forums community and I are here to support you. Please let us know how we can help you from this point forward.

Emet.