Error 5461 after receiving brand approval.
Hi,
New seller here. I’ve applied for, and recieved, brand approval for my brand. Yet when I try to add a product I still get error 5461. The error directs me to apply again for brand approval. I’ve got the approval multiple times now.
In the approval email I’m instructed to wait 24 hours, if still getting error 5461 after 24 hours to reach out for support.
Things I’ve done that didn’t work:
- Waited 24 hours
- Applied again for brand approval
- Reached out to support, who asked me for the same information in the brand approval application > got approved again.
I’ve done this 4 times now. Last case number is: 17971804581
To recap: I got the brand approval 4 times now. Still getting 5461 error. Would love some help figuring out what is going on here.
Thank you,
Error 5461 after receiving brand approval.
Hi,
New seller here. I’ve applied for, and recieved, brand approval for my brand. Yet when I try to add a product I still get error 5461. The error directs me to apply again for brand approval. I’ve got the approval multiple times now.
In the approval email I’m instructed to wait 24 hours, if still getting error 5461 after 24 hours to reach out for support.
Things I’ve done that didn’t work:
- Waited 24 hours
- Applied again for brand approval
- Reached out to support, who asked me for the same information in the brand approval application > got approved again.
I’ve done this 4 times now. Last case number is: 17971804581
To recap: I got the brand approval 4 times now. Still getting 5461 error. Would love some help figuring out what is going on here.
Thank you,
0 replies
Seller_FF3qib54KChDv
I have the same problem as you, and I haven't solved it yet.
Cooper_Amazon
Good Morning @Seller_9YNAz333rVOBo,
I wanted to reach out to you as I have gone ahead and escalated CASE ID 17971804581 to one of our internal teams to review why you continue to get Error Code 5461 despite the approval to list the brand. They should get back to us within the next few business days. Until then, I hope you have a terrific rest of your Tuesday.
Sincerely, Cooper_Amazon
Cooper_Amazon
Good Afternoon @Seller_9YNAz333rVOBo,
Our internal team has reached out to you on CASE ID 18037840221 in regards to Error Code 5461.
Feel free to follow along with CASE ID 18037840221 and check in to see if there are any actions you might need to take to move the case along. Thanks for writing into us on the forums and please let me know if you have any additional concerns about the outcome of the case once it has been resolved.
Sincerely, Cooper_Amazon
