MODS-12 hour lag on Payments Dashboard
It seems pretty clear that there's about a 12 hour lag for info showing up on the payments dashboard--released orders, balances, disbursements all lagging.
It also seems to be only a front-end issue; back-end seems ok as my disbursement email had an amount larger than the balance showing at the time, and hit my dashboard tab 12 hours later.
It would be nice though if one of you could get some official word from Amazon as to when this lag might be fixed.
MODS-12 hour lag on Payments Dashboard
It seems pretty clear that there's about a 12 hour lag for info showing up on the payments dashboard--released orders, balances, disbursements all lagging.
It also seems to be only a front-end issue; back-end seems ok as my disbursement email had an amount larger than the balance showing at the time, and hit my dashboard tab 12 hours later.
It would be nice though if one of you could get some official word from Amazon as to when this lag might be fixed.
0 replies
Seller_cmUwDpWxVrkPr
It started back on December 5th when the account balance would take as long as 12 hours to update after the orders were confirmed with the less amount then the total of the confirmed orders. December 9th I processed over $2,200 in orders yet only less then $400. were added to my current account balance? December 10th I processed over $2,686 in orders yet only less then $1100. were added to my current account balance? Is some one manually tempering with the current account balance calculator?
Ricardo_Amazon
Hello Sellers,
There is an ongoing issue with the balance being update correctly. Our team is actively working on the fix.
Feel free to check this thread for updates.
Ricardo
