amazon verification documents not being accepted
hi all can anyone help me with what name and address needs to match with the bil or what is the issuel? im registered as a sole trader with my store name.
i submit my ee mobile phone bill directly downloaded from my mobile phone provider website and it gets rejected by amazon. my name and address match. anyone have any ideas?
Thank you for submitting your appeal. We have received your submission but do not have enough information to reactivate your account at this time.
Why did this happen?
We were unable to verify the documents that you provided.
How do I reactivate my account?
To reactivate your account, please confirm that there is a valid credit card on file and submit one of the following documents:
-- A business license if applicable
-- A utility bill dated for piped gas, natural gas, electricity, piped water, mobile phone, fixed-line phone, or internet service
amazon verification documents not being accepted
hi all can anyone help me with what name and address needs to match with the bil or what is the issuel? im registered as a sole trader with my store name.
i submit my ee mobile phone bill directly downloaded from my mobile phone provider website and it gets rejected by amazon. my name and address match. anyone have any ideas?
Thank you for submitting your appeal. We have received your submission but do not have enough information to reactivate your account at this time.
Why did this happen?
We were unable to verify the documents that you provided.
How do I reactivate my account?
To reactivate your account, please confirm that there is a valid credit card on file and submit one of the following documents:
-- A business license if applicable
-- A utility bill dated for piped gas, natural gas, electricity, piped water, mobile phone, fixed-line phone, or internet service
0 replies
Seller_RlZVPg3d6ZUGP
do your name and address match exactly?
and do you have your name as your business name or your store name?
Seller_8ZzHpSQkh7aJA
Another classic is they do not accept screenshots. So save it in the format they want. Then upload it.
Abella_AMZ
Hello @Seller_U2vlrskwMiiFD,
My name is Abella. I comprehend that you require assistance in reactivating your account.
I appreciate you sharing information about the status of your current account. My aim is to offer additional advice on the subsequent actions to take.
There are certain policies that Amazon expects its sellers to follow while operating the platform, and Amazon Services Europe Business Solutions Agreement is one among them.
Your account was deactivated as we require additional documentation to verify your identity.
Thank you @Seller_RlZVPg3d6ZUGP and @Seller_8ZzHpSQkh7aJA for providing inputs. As correctly mentioned team will not accept screenshots.
Can we know what kind of documents have you submitted to team? Does the name and address of documents match the one in Seller central?
Does the documents match the criteria mentioned below:
The documents must be legible, authentic, and unaltered and contain the required information and make sure the above files are in .pdf, .png, or .gif format.
There must be some information that was missing or not similar to seller central details or the document was not valid. When a bill is rejected it cannot be resubmitted.
If you are unable to provide a utility bill, we kindly request you to submit a business license if applicable.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Regards,
Abella.
