Counterfeit complaint getting no help from seller support
Had a buyer wanting a full refund but wouldnt return an item so they opened a counterfeit complaint ,all the messages from customer are there for seller support to see ? Listing has now been deactivated ,we have sent 11 invoices all showing correct information but all we get back from amazon each day is "dont have sufficient information to reactivate your listing "we have contacted seller support 6 times and they dont know what the problem is ,how can we fix this before our account is deactivated at our wits end ? Thanks for reading and Merry Christmas to all x
@Sarah_Amzn @Spencer_Amazon @Simon_Amazon @Ezra_Amazon @Winston_Amazon
Counterfeit complaint getting no help from seller support
Had a buyer wanting a full refund but wouldnt return an item so they opened a counterfeit complaint ,all the messages from customer are there for seller support to see ? Listing has now been deactivated ,we have sent 11 invoices all showing correct information but all we get back from amazon each day is "dont have sufficient information to reactivate your listing "we have contacted seller support 6 times and they dont know what the problem is ,how can we fix this before our account is deactivated at our wits end ? Thanks for reading and Merry Christmas to all x
@Sarah_Amzn @Spencer_Amazon @Simon_Amazon @Ezra_Amazon @Winston_Amazon
Julia_Amzn
Hello @Seller_zJBycRNVjmT8H,
Thank you for your post, and Merry Christmas to you as well! 😊
Can you share the order ID in question?
Thank you,
Julia.
0 replies
Julia_Amzn
Hello @Seller_zJBycRNVjmT8H,
Thank you for your post, and Merry Christmas to you as well! 😊
Can you share the order ID in question?
Thank you,
Julia.
Seller_zJBycRNVjmT8H
@Sarah_Amzn @Spencer_Amazon @Simon_Amazon @Ezra_Amazon @Winston_Amazon
