Amazon Account Deactivated due to related account which I never owned
Hello, The managing director of amazon UK
My name is Ahsan Ali. I am the director/owner of my Amazon account namely "VICTORY COMBAT LTD" with the registered trademark "DAMLUC". I have been selling on Amazon UK since 2020. The reason I am contacting is about my account deactivation. I received an email listed below #1 that My account found a related account with the name of "LIAKHPISYA" which I never used. After receiving that email, I had been asked to reactivate Your account by submitting documents. So I did the same with whatever Documents and Explanations However I had. But Amazon rejected my request and kept deactivating my account and sent another email listed below with #2. Now it is saying I had a related account beginning with "SetsportPK" which I had never used before. Now My question is that does it my error? At, first amazon said I had "LIAKHPISYA" related account and now it is saying I have "SetsportPK" related account. First, reactivate it and then start working on "Victory Combat LTD". Now I am not sure where should I go. If I reply again to that email #2, Maybe amazon say You have another third account with the name of something else i don't know. So Am contacting You please resolve this issue. It is happening by error or someone hacking my account i don't know. Because I had never used both accounts nor even created. even I am listening those two accounts "LIAKHPISYA" & "SetsportPK" for the first time.
I understand the importance of adhering to Amazon's policies, and I am fully committed to maintaining a transparent and compliant seller account. If there are any additional steps or information required from my end, please do not hesitate to inform me promptly. I would appreciate your assistance in resolving this matter at the earliest convenience, as the deactivation has impacted my ability to conduct business on the platform. I am eager to continue providing quality products and services to Amazon customers. Thank you for your attention to this matter. I look forward to a positive resolution and the reinstatement of my seller account.
#1
Hello VICTORYCOMBATLTD,
You have been found to be related to an account beginning with LIAKHPISYA.
We received your submission but do not have enough information to
reactivate your account at this time.
To reactivate your account, you first need to successfully appeal all
policy violations on any and all other selling accounts that are enforced
by submitting appeals for each enforcement. Please follow the instructions
in the communication received for that account or by signing into your
Seller Central account.
How do I send the required information?
Please click on the View Appeal button on the Account Health page
and submit
additional information as requested.
What happens if I do not send the requested information?
If we do not receive the requested information within 90 days of the
original notification, your account will remain deactivated. Do not
attempt to create a new seller account. Creating a new account will delay
the reactivation process and may lead to permanent closure of your
account.
We're here to help.
If you have questions about our Multiple Account Policy or information
requested above, please read our “Selling Policies and Seller Code of
Conduct"
You can view your account performance or select Account
Health on the home screen of the Amazon Seller app on your iOS or Android
device. The Account Health page shows how well your account is performing
against the performance metrics and policies required to sell on Amazon.
Thank you,
Amazon.co.uk
Sincerely,
Seller Performance Team
Amazon.co.uk
#2
Hello VICTORYCOMBATLTD,
You have been found to be related to an account beginning with SetsportPK.
We received your submission but do not have enough information to
reactivate your account at this time.
To reactivate your account, please provide evidence that you once owned
the account or had account rights but no longer own it or no longer have
account rights by providing supporting documentation. This includes but is
not limited to sales deed, purchase agreement, business transfer
agreement, or contract termination.
How do I send the required information?
Please click on the View Appeal button on the Account Health page
and submit
additional information as requested.
What happens if I do not send the requested information?
If we do not receive the requested information within 90 days of the
original notification, your account will remain deactivated. Do not
attempt to create a new seller account. Creating a new account will delay
the reactivation process and may lead to permanent closure of your
account.
We're here to help.
If you have questions about our Multiple Account Policy or information
requested above, please read our “Selling Policies and Seller Code of
Conduct"
You can view your account performance or select Account
Health on the home screen of the Amazon Seller app on your iOS or Android
device. The Account Health page shows how well your account is performing
against the performance metrics and policies required to sell on Amazon.
Thank you,
Amazon.co.uk
Sincerely,
Seller Performance Team
Amazon.co.uk
Amazon Account Deactivated due to related account which I never owned
Hello, The managing director of amazon UK
My name is Ahsan Ali. I am the director/owner of my Amazon account namely "VICTORY COMBAT LTD" with the registered trademark "DAMLUC". I have been selling on Amazon UK since 2020. The reason I am contacting is about my account deactivation. I received an email listed below #1 that My account found a related account with the name of "LIAKHPISYA" which I never used. After receiving that email, I had been asked to reactivate Your account by submitting documents. So I did the same with whatever Documents and Explanations However I had. But Amazon rejected my request and kept deactivating my account and sent another email listed below with #2. Now it is saying I had a related account beginning with "SetsportPK" which I had never used before. Now My question is that does it my error? At, first amazon said I had "LIAKHPISYA" related account and now it is saying I have "SetsportPK" related account. First, reactivate it and then start working on "Victory Combat LTD". Now I am not sure where should I go. If I reply again to that email #2, Maybe amazon say You have another third account with the name of something else i don't know. So Am contacting You please resolve this issue. It is happening by error or someone hacking my account i don't know. Because I had never used both accounts nor even created. even I am listening those two accounts "LIAKHPISYA" & "SetsportPK" for the first time.
I understand the importance of adhering to Amazon's policies, and I am fully committed to maintaining a transparent and compliant seller account. If there are any additional steps or information required from my end, please do not hesitate to inform me promptly. I would appreciate your assistance in resolving this matter at the earliest convenience, as the deactivation has impacted my ability to conduct business on the platform. I am eager to continue providing quality products and services to Amazon customers. Thank you for your attention to this matter. I look forward to a positive resolution and the reinstatement of my seller account.
#1
Hello VICTORYCOMBATLTD,
You have been found to be related to an account beginning with LIAKHPISYA.
We received your submission but do not have enough information to
reactivate your account at this time.
To reactivate your account, you first need to successfully appeal all
policy violations on any and all other selling accounts that are enforced
by submitting appeals for each enforcement. Please follow the instructions
in the communication received for that account or by signing into your
Seller Central account.
How do I send the required information?
Please click on the View Appeal button on the Account Health page
and submit
additional information as requested.
What happens if I do not send the requested information?
If we do not receive the requested information within 90 days of the
original notification, your account will remain deactivated. Do not
attempt to create a new seller account. Creating a new account will delay
the reactivation process and may lead to permanent closure of your
account.
We're here to help.
If you have questions about our Multiple Account Policy or information
requested above, please read our “Selling Policies and Seller Code of
Conduct"
You can view your account performance or select Account
Health on the home screen of the Amazon Seller app on your iOS or Android
device. The Account Health page shows how well your account is performing
against the performance metrics and policies required to sell on Amazon.
Thank you,
Amazon.co.uk
Sincerely,
Seller Performance Team
Amazon.co.uk
#2
Hello VICTORYCOMBATLTD,
You have been found to be related to an account beginning with SetsportPK.
We received your submission but do not have enough information to
reactivate your account at this time.
To reactivate your account, please provide evidence that you once owned
the account or had account rights but no longer own it or no longer have
account rights by providing supporting documentation. This includes but is
not limited to sales deed, purchase agreement, business transfer
agreement, or contract termination.
How do I send the required information?
Please click on the View Appeal button on the Account Health page
and submit
additional information as requested.
What happens if I do not send the requested information?
If we do not receive the requested information within 90 days of the
original notification, your account will remain deactivated. Do not
attempt to create a new seller account. Creating a new account will delay
the reactivation process and may lead to permanent closure of your
account.
We're here to help.
If you have questions about our Multiple Account Policy or information
requested above, please read our “Selling Policies and Seller Code of
Conduct"
You can view your account performance or select Account
Health on the home screen of the Amazon Seller app on your iOS or Android
device. The Account Health page shows how well your account is performing
against the performance metrics and policies required to sell on Amazon.
Thank you,
Amazon.co.uk
Sincerely,
Seller Performance Team
Amazon.co.uk
2 replies
Seller_ZVAz3d5lZuGid
'Hello, The managing director of amazon UK'
This is not the correct channel to contact the MD - this is simply a forum for other sellers, and none of us can help with this.
The MD email is managing director at amazon.co.uk (they would not let me type the actual address !). Good luck with this. You will need to be very persistant that you do not have any other related account.
Seller_QuM1AZgzfU9x4
Although Amazon have made it more confusing than it needed to be, they are talking about the same selling account. It was originally called "LIAKHPISYA" but later changed its name to "SetsportPK".
I can't post personal info on here, but if you look at the seller profile on Amazon US you'll see the seller info. That might help you find the link.
