Account deactivated / Linked account
can anyone let me which supporting documents they are asking for?
@CR_Amazon @Micah_Amazon @Quincy_Amazon @Atlas_Amazon @Sandy_Amazon @Steve_Amazon @Danika_Amazon @Seller_aLk5FfP2racDU @Seller_u1AdBEcsHujAa
Account deactivated / Linked account
can anyone let me which supporting documents they are asking for?
@CR_Amazon @Micah_Amazon @Quincy_Amazon @Atlas_Amazon @Sandy_Amazon @Steve_Amazon @Danika_Amazon @Seller_aLk5FfP2racDU @Seller_u1AdBEcsHujAa
0 replies
Seller_ZVAz3d5lZuGid
Please note - all those tags you have given at the start of your thread are simply other Amazon sellers, NOT forum mods or Amazon employees.
Amazon need to know that you have no link with any other account, or possibly that you didn't start to open an account, never complete it, and then start again, which can cause them to think there is a linked account. I know it is impossible to prove something that doesn't exist, and provide documents if there are none. !! - you will just have to persevere. Have they given you the name of the supposed linked account ?
Seller_eGnqv8F7S7dLq
yes they have provided me the name . I told them that its not my shop . And i never opened but they said to provide additional documents. But what documents should I provide?
Seller_yk3kzHpjMMa4B
Hi @Seller_eGnqv8F7S7dLq,
I am Mary from Amazon, here to assist you.
With all the above information that you have posted I understand that you need help in getting your account reactivated and documents support. It seems like your account has been deactivated as the team has identified that it is linked to another account. There can be multiple reasons for your account being linked to another account.
In this case I would recommend you to first try to have a deep dive research from your end to identify how your account might have got linked.
Firstly, please identify the relation between your account and primary account by following the below mentioned steps:
• Verify with your staff, colleagues, friends, relatives and vendors.
• If you have used any third-party services to manage your account, confirm with them if the related account belongs to them or if they have anytime managed it.
• If you have used any open Wi-Fi to operate your amazon account.
After identifying the relation between both the accounts, follow below mentioned steps:
• If the relation is through staff or colleagues, provide any proof of documents like appointment letter or termination letter or relieving letter.
• If the relation is through family members or friends, explain the situation clearly on appeal with supporting documents.
• If the relation is through a third-party service, explain in appeal and submit supporting documents like contract document, contract termination document, invoices of transactions between you and the third-party.
You can also view our policy pages video to understand how you can address these violations.
If you need any further assistance, you can post here so that we can help you.
Regards,
Mary.
