Canada Post Strike
Hello Canadian Sellers,
Wanted to touch base with you on the current situation of the current strike that has been ongoing for the past weeks with Canada Post, what has been your action plan of action with your listings?
What alternatives routes have you all been acquiring to oversee this event? Trying to escalate feedback to our team from you all, I'll circle back to your comments Tuesday of next week to create awareness and follow up on your concerns and comments.
Daryl
Canada Post Strike
Hello Canadian Sellers,
Wanted to touch base with you on the current situation of the current strike that has been ongoing for the past weeks with Canada Post, what has been your action plan of action with your listings?
What alternatives routes have you all been acquiring to oversee this event? Trying to escalate feedback to our team from you all, I'll circle back to your comments Tuesday of next week to create awareness and follow up on your concerns and comments.
Daryl
Daryl_Amazon
Dear Sellers,
We understand that many of you are experiencing significant challenges due to the ongoing Canada Post Strike. We want to assure you that your concerns have not gone unheard, and we deeply empathize with the difficulties this situation is causing for your businesses.
While this strike is beyond Amazon's direct control, we want you to know that we are actively working to address its impact on our seller community. Our team is in continuous communication with various internal Amazon departments to find solutions and determine the best ways to support you during this challenging time.
We appreciate your patience and the detailed reports you've been sharing about how the strike is affecting your operations. Your feedback is invaluable and serves as a crucial link between sellers and Amazon's internal teams. We encourage you to continue sharing your experiences, concerns, and suggestions in this dedicated Forum.
If your issue is specifically related to Feedback removal due to the Canada Post Strike, please report it in the dedicated Forum:
Canada Post Strike (Feedback Removal Requests)
This will help us address these concerns more efficiently.
As moderators, while we may not have immediate solutions, we are committed to being your advocates within Amazon. We are carefully documenting all issues raised and ensuring they reach the appropriate teams for consideration and action.
We will update these forums as soon as we have any new information or guidance to share. In the meantime, we recommend exploring alternative shipping methods where possible and keeping your customers informed about potential delays.
Thank you for your resilience and understanding during this difficult period. We're all in this together, and we remain committed to supporting you through these challenges.
Daryl
161 replies
Seller_CRHOv021qFYYU
@Daryl_Amazon lost A-Z INR case, and not sure once delivered later that the buyer will ship it back! Not got defect for the transaction, lost money and the item. Amazon could at least not count against defect rate.
Seller_DApYjZ1RAy2bc
Amazon needs to clearly state how it will protect sellers.
Here is what Ebay is saying...
As the Canadian Union of Postal Workers (CUPW) strike extends into its fourth week, Canada Post delivery services continue to face disruptions, affecting the flow of shipments across Canada. We understand this is a challenging time for both you and your customers. We're reaching out to share our response to the situation and to request your continued partnership.
To support you and your business, eBay is implementing automatic protections for the next seller standards evaluation. These include:
• Late Shipment Rate (LSR) defects
• Tracking uploaded and validated rate
• Negative or neutral feedback if tracking was uploaded and validated by the carrier
• Out of Stock cancellations
Additionally, all Item Not Received (INR) claims are now on hold, and the Estimated Delivery Dates (EDDs) for all shipments with Canada Post have been extended. These measures will ensure deliveries have enough time to be completed during the strike and will remain in effect until Canada Post resumes regular operations.
Seller_qEPPNkFif5sqD
It would be helpful if Amazon added carriers that sellers have pivoted to ie: Chit Chats Select service which utilizes GTA GSM. We are using them currently and packages have been successfully delivered. We fear this will still impact our VTR since Chit Chats is not listed on the integrated system or even in the drop down. Neither is GTA GSM which whom they use. Even when Canada Post goes back to work, we may still want to use this service given the lower cost and similar transit times. They also provide a direct tracking website. Can you escalate this to the team for review in adding Chit Chats / GTA GSM?
Seller_SGXenWOOp9WjQ
We are using other carriers but some order were shipped before the strike and still got stuck. The problem is that we try to communicate with the customers but looks like they don't always gget our replies or messages.
They end up winning A-Z claims and we fully understand that they want the money back, it makes sense but we get Order Defect Rate (ODR) from feedbacks and A-Z.
We kept a good ODR for many years but now it's going up. We tried appealing explainging the situation but all our appeals are getting denied.
Can you help ?
Seller_SGXenWOOp9WjQ
@Daryl_Amazon
701-4162801-3816252
701-9807053-7269815
701-5415259-1151402
701-9128507-7509048
701-3296389-2675465
702-7809630-2409803
Here's a few claims for orders shipped before the strike, we tried to help the customers but looks like they did not see our messages as they did not reply. All these claims are affecting our ODR, Anything can be done ? We try appealing but it did not work.
Seller_vynSbldG5nQUL
We are losing a ton of money because of Amazon's policies and the fulfillment promise. We tried to appeal the most recent A-to-Z claim that we received and this is Amazon's response to our appeal:
Why was my appeal denied?
We have reviewed all available information and have determined that the merchandise was not shipped in a timely manner. You must ship media products (books, music, DVD, and video) within 2 business days of the close of a sale. Non-media products must be shipped by the shipping availability date you specify in the product feed. In this case, the order should have been received by the buyer no later than November 26, 2024.
From this message, I understand that Amazon requires SHIPPING orders in a timely manner, which we did, but then they say that the order should have been DELIVERED by a certain date. So we did our part of the fulfillment promise (shipping on time), but yet customers are being refunded AND this is counted against our ODR?? How is that fair to the sellers?
Amazon is damaging small businesses by creating entitled and dishonest customers, who think they can get away with anything. And we pay fees for that!!
Seller_xKqHeL2N9Lkzf
Agreed Jason, we have suffered riduculous A-Z claims and poor ratings as it is, then with the strike our account health has been threatened and our Amazon store profit gone, solely due to free stuff and refund mentality via Amazon end users. Amazon needs to hear the sellers and actively work with us for a mutually beneficial outcome.
Seller_mrfbUdT8q1SEO
Sounds very good but WHY are Amazon.ca IMMEDIATELY granting A to Z claims from customers in Canada?
Our company will lose C$1,000 thnks to these A to Z claims being authorised without question. Of course, the customers making the claims will get FREE PRODUCTS now thanks to Amazon.ca doing what it ALWAYS DOES and IMMEDIATELT GRANTING A to Z claims no matter what.
We cannot wait for our account to be closed BUT - for some strange reason - despite requesting account closure numerous times and creating cases to see why the account closure is not being processed WE ARE BEING IGNORED!
Seller_mrfbUdT8q1SEO
Amazon is NOT INTERESTED and NEVER HAS BEEN about doing the right thing for sellers as they DO NOT CARE A JOT about sellers. Amazon is focused purely on granting whatever customers want and they grant customers claims, no matter how fraudulent they are. We no longer send orders using tracked postage because claims are still made despite tracking showing the order was delivered and Amazon IGNORES that proof completely so what is the point of paying extra for tracked postage in the first place!
Seller_MNiiVbtIFXAL4
@Daryl_AmazonI hope this message finds you well. I am writing to bring to your attention an urgent issue impacting several of our orders that have been affected by the recent Canada Post strike.
The following orders were shipped on time and have valid tracking information showing they reached Canadian customs. Unfortunately, due to the unexpected postal strike, these packages have been delayed and are stuck at customs until after the Christmas holiday:
701-7940168-5124231
702-6720047-5577824
702-9168961-2153825
As a result of this unforeseen event, customers are filing A-Z claims, despite our compliance with timely shipping. This situation has placed us in an extremely challenging position, where we are now facing financial losses, potential damage to our seller performance metrics (ODR), and even the risk of losing the goods.
We kindly ask if Amazon can provide special handling for claims associated with this postal disruption, as this event was entirely outside of our control. Allowing exceptions for these A-Z claims would not only protect sellers like us from undue penalties but also acknowledge the exceptional circumstances we are all facing.
We have always prioritized our customers and adhered to Amazon’s policies, but this unprecedented strike has significantly impacted our operations. We appreciate your understanding and look forward to your guidance on how best to proceed under these circumstances.
Thank you for your support.
Seller_HuaqB2JjjLe1M
We are a longtime MFN seller of 6 years who has been hit by this A-Z issue and had our MFN privileges removed.
It is understandable from customers perspectives and as sellers we should unfortunately accept and bear the cost when customers are unwilling to wait but It seems incredibly unfair that ODR metrics are also affected. Especially when us as sellers have shipped hundreds of thousands of orders successfully yet been caught up in this mess.
I think Amazon should be able to look at long-term history and help sellers like us who seemingly have no resolution or options to escape from the situation without metric amendments.
@Daryl_Amazon
Daryl_Amazon
Hi @Seller_I243tlANJDFaQ,
We should have an answer to these appeals within the next week or so, I will keep you posted on the resolution of the mentioned order IDs.
Daryl
Daryl_Amazon
Hey @Seller_MNiiVbtIFXAL4,
We should have an answer to these appeals within the next week or so, I will keep you posted on the resolution of the mentioned order IDs.
Daryl
Seller_MNiiVbtIFXAL4
@Daryl_Amazon
Dear Daryl_Amazon,
I hope this email finds you well. First and foremost, I would like to thank you for resolving the previous issue I raised. I truly appreciate your assistance.
However, we have encountered an issue regarding an A-to-Z claim for Order #702-8958385-9625050, which we believe was judged unfairly. We kindly request a reconsideration of the penalty, as we have evidence demonstrating that we followed all necessary procedures and maintained appropriate communication with the customer.
Upon receiving the order, we promptly shipped the package with the original tracking code YT2433021272049510. Unfortunately, shortly after dispatch, we were notified by the carrier that the delivery area was temporarily unavailable due to a strike by Canada Post, and the package was returned to us. We can provide return records to substantiate this claim.
During the strike, we actively communicated with the customer and took measures to resolve the issue, including attempting to switch carriers. Unfortunately, the widespread nature of the strike prevented us from immediately re-shipping the package. Once the strike ended, the package was dispatched again with a new tracking code (JY24CP90U995046690) and is currently in transit.
Although the customer opted for a refund, we want to emphasize that the delay was not due to any fault on our part but was caused by the Canada Post strike, a circumstance beyond our control. We have always prioritized timely shipping and clear communication with our customers. Therefore, we feel it is unjust that the A-to-Z claim was not accepted in this case.
We kindly ask you to review this case again, considering the circumstances and the evidence provided. Your understanding and support in this matter would mean a great deal to us.
Thank you for your time and consideration. We look forward to your response.
Best regards,
FNEITY
Seller_Xu0Db0lPyDsmg
@Daryl_Amazon
Hello, my self-shipping has been stopped because the effective tracking rate is less than 95%. I downloaded the backend report and checked all the problematic logistics orders. Many of them have been signed for. Previously, the logistics information was not updated in time because of the strike of Canadian postal workers. Now many of them have been signed for. Request to restore the right to self-shipping
Daryl_Amazon
On January 1, 2025 Seller ODR impact was already removed and no further changes can be made.
Daryl
Seller_LTv2zrpA8Qcn1
BIG SUPPORT (AND PRESSURE) HERE -- for the suggestions of adding ChitChats as an Integrated Carrier. Thank you!
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Can it be said that Ebay has put Amazon to shame, in terms of its proactive approach to 'handling' the strike; and specifically, its demonstration of understanding the impact on sellers.
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@Seller_iB7nHOwpJH3RX - is it possible to give more exposure to this Post/Discussion? I only accidentally bumped into it...today (a week later). Thanks.
Seller_aubvaHLh7KeBF
How about taking look at what ebay did for it's sellers?
What amazon has done:
-Told buyers their items are late and demand a refund from their sellers
-provided no information to buyers on the strike
-Granted all strike related A-z claims
-Denied all appeals
-Placed performance warnings on seller accounts
DO BETTER.
Seller_bCEHkUuR5iXWW
We have informed customers that they can request a refund or wait for the strike to end. What do we do if the VTR is below 95%?
Seller_NRzLWqz8jbm4A
I put my account in vacation mode when it looked like they were going on strike, and all of my shipments were delivered before the strike occurred. I kept my account in vacation mode for the whole strike, as to ship any other way other than Canada Post would be too costly. Now that the strike is over, I took my account off vacation Mose last night, and I have no issues pending on my account. Everyone knows the rules, so I am surprised so many can't believe they are getting complaints from buyers about deliveries not arriving before the strike started. Buyers buy and there is a date attached for the item to arrive. If a possible strike is going to stop the seller from making this happen, then you shouldn't have the item for sale.
Seller_I243tlANJDFaQ
@Daryl_Amazon I Know this is out side your control but Amazon corperation and specifically the A to Z claim team continues to be very unfair to sellers.
We have Multiple orders that were shipped by Purolator in the first week of December. Due to Extremely high volume (Canada Post Strike Related) and very bad weather
these orders have been delayed and we are just starting to see deliveries today.
Customers are contacting A to Z and they are auto approving the refunds claiming the tracking is not valid (See below).
" Why is this happening? The customer claimed an issue with delivery for their order and the tracking information is either missing or invalid. Per policy, valid tracking was required on this order. "
This is neither accurate or reasonable. A to Z needs to understand the situation is very out side the standard operating procedure and they need to tell the customers to be patient. If the package does not arrive we will refund it and it arrives late we will pay to take it back. Giving the package to the customer is not fair at all to sellers.
This month has been very difficult and Amazon is compounding the issue with their refusal to support sellers in any way.
(702-6535259-2622612)
Can you please elevate this claim and ask A to Z to be responsible to sellers as I have to imagine there are thousands of orders in Purolator's hands that will be delayed.
Sellers should not be the one to shoulder this burden with out help from Amazon.
Very Frustrating
Jason
Konquer Online
