HELP Needed! Brand Approval For Brand Denied!! Knowledgeable Sellers Advice Required
Hi,
This is my first time on this forum. I am looking to start my amazon journey but have this impossible problem.
I am currently an authorised reseller of a brand which I have permission from, the brand in question has provided me with a letter of authorisation and told me a few authorised licensed distributors of their for me to get their product to sell. I have also purchased 12 units of the product and have gotten an invoice from them so I can show Amazon this.
Once I had the authorisation letter, I submitted it to Amazon however they stated it was not enough and for me to submit an invoice of the purchase I have completed to show that I currently stock this item, which I did provide.
A day later I have been denied and have been for the past week or two with me replying to the case everyday to try to get approved again.
What can I do to get approval from Amazon as I already gotten approval from the brand. Thanks
HELP Needed! Brand Approval For Brand Denied!! Knowledgeable Sellers Advice Required
Hi,
This is my first time on this forum. I am looking to start my amazon journey but have this impossible problem.
I am currently an authorised reseller of a brand which I have permission from, the brand in question has provided me with a letter of authorisation and told me a few authorised licensed distributors of their for me to get their product to sell. I have also purchased 12 units of the product and have gotten an invoice from them so I can show Amazon this.
Once I had the authorisation letter, I submitted it to Amazon however they stated it was not enough and for me to submit an invoice of the purchase I have completed to show that I currently stock this item, which I did provide.
A day later I have been denied and have been for the past week or two with me replying to the case everyday to try to get approved again.
What can I do to get approval from Amazon as I already gotten approval from the brand. Thanks
24 replies
Seller_QuM1AZgzfU9x4
If it was a generic denial (so not stating for example there was an issue with the invoice), then Amazon are looking at something else to do with your account and deeming you don't meet whatever that criteria is.
Getting ungated after providing valid invoices isn't always automatic. General advice is to build a sales history selling something else and then reapply.
Seller_ePCYtnJrEOYgU
@Sarah_Amzn Could you assist with this, Thanks
Sarah_Amzn
Thank you. Will check with our partner team and let you know as soon as I hear back.
Seller_tMHlPCKEQCiMj
hi
I have opened accounts18/03/24
But I still waiting for approval
I received email that action required
But don’t know what
Could you kindly help me with this
Thanks
Seller_ePCYtnJrEOYgU
go to your selling application and then to your case and read the message Amazon provided it should state something there if there has been a action required case.
Seller_ePCYtnJrEOYgU
@Sarah_AmznHave you had any response and also can you assist?
Sarah_Amzn
Hello @Seller_ePCYtnJrEOYgU,
I have reached out to the partner team and they confirmed again that the documents you provided did not pass the review (last annotation 1 hour ago confirming the same thing).
I've requested the team to provide specific details on why the documents weren't accepted and to send you guidance on the exact documents you need to submit.
Sarah.
Seller_ePCYtnJrEOYgU
@Sarah_AmznYou have not response for a while. could you please get back in touch.
Seller_ePCYtnJrEOYgU
@Seller_yk3kzHpjMMa4Bcould you assist
Sarah_Amzn
Hello again @Seller_ePCYtnJrEOYgU,
Brand authorization cases are handled by a dedicated team of experts, so I can't resolve this directly.
I've already escalated your case and I can see you have received replies from the appropriate team in all the cases opened with Seller Support.
Please follow up on your latest case directly with them for updates.
Sarah.
