Shipping Adjustments from USPS are using a reversed dimension schema
@Danny_Amazon
@KJ_Amazon
if you could look at our order 111-8894223-6637847 as well as 113-9614792-4591413 - this seems to happen all the time:
The shipping services purchased for the package did not match the carrier-reported charge for shipping the package:
Customer Entered Dimensions: 8 X 4 X 0.5 IN
Carrier Audited Dimensions: 8.0 X 0.5 X 4.0 IN
Where the Carrier audited dimension is reversing the order Amazon uses (Amazon uses Length / Width / Height and Carrier audits use Length / Height / Width which makes no sense). I've complained in case tickets about this before but have never gotten traction. Before the Amazon mods repond with a weight response, these are billed and mailed out as 2oz but they are actually 1oz (or less). Confirmed in front of USPS staff at the local post office's APC scale. They're 8" x 4" x .5" bubble mailers.
When Amazon takes an audit for dimensions those dimensions need to be in the same format as entered into the Amazon system so either they need to change the dimension order in the Order's Buy Postage (currently the standard Length / Width / Height) or somehow adjust audit dimensions so they aren't Length / Height / Width.
Shipping Adjustments from USPS are using a reversed dimension schema
@Danny_Amazon
@KJ_Amazon
if you could look at our order 111-8894223-6637847 as well as 113-9614792-4591413 - this seems to happen all the time:
The shipping services purchased for the package did not match the carrier-reported charge for shipping the package:
Customer Entered Dimensions: 8 X 4 X 0.5 IN
Carrier Audited Dimensions: 8.0 X 0.5 X 4.0 IN
Where the Carrier audited dimension is reversing the order Amazon uses (Amazon uses Length / Width / Height and Carrier audits use Length / Height / Width which makes no sense). I've complained in case tickets about this before but have never gotten traction. Before the Amazon mods repond with a weight response, these are billed and mailed out as 2oz but they are actually 1oz (or less). Confirmed in front of USPS staff at the local post office's APC scale. They're 8" x 4" x .5" bubble mailers.
When Amazon takes an audit for dimensions those dimensions need to be in the same format as entered into the Amazon system so either they need to change the dimension order in the Order's Buy Postage (currently the standard Length / Width / Height) or somehow adjust audit dimensions so they aren't Length / Height / Width.
5 replies
KJ_Amazon
Hello @Seller_HeYYMdvdHcKv9 Thank you for checking in with us about those USPS shipping adjustments.
Sellers have asked before whether the H/W/L order affects the rate charged. I confirmed with our partner teams that it does not. An 8 x 4 x 0.5 inch package will calculate the same measurements, rates, etc. as a 4 x 8 x 0.5 inch package.
Those shipments received carrier adjustments due to carrier-audited weights that were heavier than the original label information.
KJ_Amazon
Seller_HeYYMdvdHcKv9
INCORRECT. SEE ORDER 112-2330775-2057864
Customer Entered Dimensions: 8 X 4 X 0.5 IN Weight: 2 OZ
Carrier Audited Dimensions: 8 X 4 X 0.5 IN Weight: 2 OZ
This is absolutely a dimensions issue.
Seller_HeYYMdvdHcKv9
@KJ_AMAZON
Here's another
111-8424968-1981829
Transaction date: 9/2/2024
The shipping services purchased for the package did not match the carrier-reported charge for shipping the package:
Customer Entered Dimensions: 8.2 X 4 X 2 IN
Weight: 4.2 OZ
Carrier Audited Dimensions: 8.2 X 4 X 2 IN
Weight: 4.2 OZ
KJ_Amazon
Thanks for those examples @Seller_HeYYMdvdHcKv9
Those adjustments are for USPS return shipments. USPS does not provide adjusted dimensions/weights for return shipments, so the carrier-audited and customer-entered information will appear as matching. The H/W/L does not affect shipping rate calculations.
I confirmed that for your original example for Order 111-8894223-6637847, the carrier-audited weight was heavier than the customer-entered weight for the outbound shipment, which led to the adjustment.
Seller_Sram36TnVt73c
make sure you are looking at the WEIGHT also.
I noticed the mixed arrangement of dimensions on my adjustments but mine were all due to alleged incorrect weights....I have had packages weigh exactly 4.0 oz, so I used that weight, but then added a label that pushed it over 4.0 oz. I had assumed they allowed for very minor weights over, but apparently their machines are getting very accurate.
