Amazon is displaying incorrect delivery estimates to customers!
I've noticed a steep drop off in my sales numbers since October 1st - they have seemingly fell off a cliff and are currently down 45% from this time last month (with September historically being a slow month for us).
This morning I dove into everything, trying to figure out what changed and came across something pretty shocking.
My handling time is 1 day (with most orders going out same day) - my transit time is set to 1-3 days. My maximum delivery date estimate should be 4-5 days out for buyers across the country.
My listings are showing delivery estimates 2 weeks from order date on ALL my offerings.
This is unacceptable and causing my business to suffer, I am getting the sense this is done purposefully and maliciously as my shipping templates have not changed and I have received no correspondence from Amazon regarding this.
Amazon is displaying incorrect delivery estimates to customers!
I've noticed a steep drop off in my sales numbers since October 1st - they have seemingly fell off a cliff and are currently down 45% from this time last month (with September historically being a slow month for us).
This morning I dove into everything, trying to figure out what changed and came across something pretty shocking.
My handling time is 1 day (with most orders going out same day) - my transit time is set to 1-3 days. My maximum delivery date estimate should be 4-5 days out for buyers across the country.
My listings are showing delivery estimates 2 weeks from order date on ALL my offerings.
This is unacceptable and causing my business to suffer, I am getting the sense this is done purposefully and maliciously as my shipping templates have not changed and I have received no correspondence from Amazon regarding this.
0 replies
Seller_a2NiDH19aSrfe
We were seeing the same issue and discovered that our Premium Shipping eligibility was below 97%, causing all our expedited offers to be suppressed. Today, our metrics inched above 97%, and all expedited offers are visible again. I hope this helps.
Seller_LAhuiXJ4eMubd
We have been experiencing the same thing, and I believe you are correct in saying that this is a malicious and deliberate attempt by Amazon to get rid of FBM sellers.
My question is - if Amazon hates us (FBM sellers) so much, then why not just put an end to it and require all 3rd party sellers to use FBA? Why be shady and underhanded about it? Just tell us you don't want us anymore and we'll leave.
KJ_Amazon
Hello @Seller_zGoDlPZLneGhF and all sellers asking about delivery promises.
As many sellers know, additional time (known as a “promise extension”) may be added to the estimated delivery date that customers see to account for logistical factors that might slow delivery. When a promise extension is added, the customer sees a later date than the “Deliver by” date that you see.
I understand that sellers have strong feelings about promise extensions, and I have shared this feedback with our partner teams.
KJ_Amazon
