Urgent Help Needed - Please save my inventory and life savings from being destroyed
I was supposed to have a video call to go over proof that my inventory is fully authentic on October 17th at 10am PDT. I showed up to this interview and received an error message. I contacted account health and they told me to keep trying. I tried every 20 minutes for 7 hours and couldn't get anyone. I talked to account health multiple times explaining this issue (you can check the records of me communicating this many many times to account health).
I was told on Tuesday by a kind agent named Bree who apologized for the error and told me that my case was being worked on and that I would get the interview soon and that an urgent message was being sent to FBA that would let them know of the issue and tell them NOT to destroy my inventory since I wasn't able to complete the interview due to the technical issue on Amazon's end.
A few hours ago I received a message from you telling me they were going to destroy my inventory since I "didn't show up for the call." This is my life savings, I've done everything I could to make the interview work, but it didn't happen due to an Amazon error. I am begging you to make sure the team in charge with maximal possible urgency gets this message and knows not to destroy my inventory. Please. I will be financially ruined if this inventory gets destroyed. I did everything by the book and have tried so hard to understand what is happening and why I am being rejected. But I get nothing from Amazon. Please prevent this from happening until Amazon fixes this glitch and I get my video call.
Urgent Help Needed - Please save my inventory and life savings from being destroyed
I was supposed to have a video call to go over proof that my inventory is fully authentic on October 17th at 10am PDT. I showed up to this interview and received an error message. I contacted account health and they told me to keep trying. I tried every 20 minutes for 7 hours and couldn't get anyone. I talked to account health multiple times explaining this issue (you can check the records of me communicating this many many times to account health).
I was told on Tuesday by a kind agent named Bree who apologized for the error and told me that my case was being worked on and that I would get the interview soon and that an urgent message was being sent to FBA that would let them know of the issue and tell them NOT to destroy my inventory since I wasn't able to complete the interview due to the technical issue on Amazon's end.
A few hours ago I received a message from you telling me they were going to destroy my inventory since I "didn't show up for the call." This is my life savings, I've done everything I could to make the interview work, but it didn't happen due to an Amazon error. I am begging you to make sure the team in charge with maximal possible urgency gets this message and knows not to destroy my inventory. Please. I will be financially ruined if this inventory gets destroyed. I did everything by the book and have tried so hard to understand what is happening and why I am being rejected. But I get nothing from Amazon. Please prevent this from happening until Amazon fixes this glitch and I get my video call.
0 replies
Seller_kIukTwdhvntAp
"Please prevent this from happening until Amazon fixes this glitch and I get my video call."
First, this is a FORUM and not Amazon so only other sellers are normally here to see questions and cries for help. The occasional MOD does stop by to monitor things and maybe one will see this.
If you have opened any cases provide a number so any MOD that happens to drop by can look it over to see if they can help.
Without a case number in the posts it wastes time for everyone. They have to ask for it and then wait for a reply from the poster and then the poster has to wait again for the MOD to find the case, and then more waiting.…
BUT, it’s a weekend and all the MODS are off partying 😁😁 so it may be early next week before you hear back! Actually, they are short staffed (on purpose) on weekends because Amazon doesn’t think anything bad happens then!
NOW --
while you wait for an actual video call, gather up ALL your documents showing authenticity.
Were you selling (or trying to sell) a BRANDED item? If so,
DO YOU have an LOA from the brand allowing you to sell on here?
DID YOU source from AUTHORIZED wholesale sources that your rep at the brand says are OK?
Hopefully you studied Seller U and read the Forum a LOT before you started selling.
If you do NOT have those items your account is toast.
Seller_CW0P5hgbsiqWX
OP: "I was supposed to have a video call to go over proof that my inventory is fully authentic..."
All Amazon wanted to see is your Manufacturers Invoice. Did you submit the invoice after receiving the first notification of suspension?
Amazon knows what an invoice includes. An invoice is used when Your USA business has a retail commercial credit account with the manufacturer. Most all invoices include all of the following:
- YOUR: business name, business address, business phone, sales tax exempt number, your EIN number, your credit line, and terms of sale
- MANUFACTURER’S: address, phone, EIN number, account Rep’s name
- PRODUCT’S: quantity, SKU-Model number,
- DISCOUNTS PROCESSES ON THIS PURHASE: quantity, sale, specials
- TERMS OF SHIPPING: method, who pays, company used, tracking number
- TERMS OF PAYMENT: 30 days, 60 days, 90 days, interest assessed
Some have more, but they all use the same basic format. Even when you call and make a small online order and pay by credit card, an invoice is still sent to you separately containing all of the above.
If you purchased the items from a distributor using cash and carry, or on-line with a credit card, and paid sales tax on it, you are not buying wholesale from the manufacturer.
Seller_gESSZqe6Wn5mM
I was not confident, based on the correspondence I received, whether the last video call I had was scheduled for daylight or standard time. I knew it was likely to be coming from an overseas office, so I blocked-out a four-hour period for it. I opened the link and kept the window refreshed while I did other work on my PC to pass the time. When the call eventually came through, it was an hour past the scheduled time, according to my time zone.
My real job is in logistics for one of the largest US retailers and I know well how information can easily get lost in translation with overseas partners. It's just something you have to accept if you're going to do business in the world today. You need to take that into consideration every time you're corresponding with Amazon - that and the fact that you're probably also increasingly dealing with bots.
I know it's not easy but be patient and don't get discouraged. This is the way retailing is done today, whether we like it or not.
Seller_8b9cx4p1GYk3d
Ok. An Amazon moderator needs to get on this thread immediately. This is insane. Why put sellers through this unnecessary stress.
Seller_CXrqXTfeZqHCe
I wish Amazon had a way of submitting invoices to a separate department every time we made a purchase and immediately let us know if is viable or not. Someone posted on FB that they purchased online from Walmart not a 3rd party seller. They purchased pioneer woman. According to them AZ wants a LOA.
Seller_jijrQXkN85Pik
Why would there be a video call needed?
What would the video call show?
I'm sorry but this makes very little sense...
Seller_1brgPwd5cquSY
An LOA does not have to be permanent and can have whatever terms the brand owner wants to include. Ask them to give you an LOA that only allows a specific qty of sales or a specific expiration date for the expected time it will take to sell through them (or both). If they agreed to let you sell through your current stock, they should have no problem with this. I would suggest typing up the agreement and terms yourself and sending it to the brand so they can copy/paste on their own letterhead and sign it just to make it easier for them and more likely for them to agree to.
Seller_ezylS61tfe3Co
Update: I still haven't heard anything official from Amazon in regards to any of my communications. On Monday - an account health support agent I talked to told me that my inventory had not been destroyed yet, and that was put on hold while my case is looked into further by the FBA team. She also said that all she was able to see from her end and that she couldn't give me a time frame or any more information on it. I've received no official communication of this though and my inventory seems to no longer be there. I am hoping for the best.
If any mods or anyone at Amazon is able to look into this I would be immensely grateful. Please. I am truly desperate. Here is one of my case numbers: 16533403531
@Manny_Amazon
@Cade_Amazon
@Ricardo_Amazon
@Roberto_Amazon
@Charly_Amazon
@Stevie_Amazon
@Atlas_Amazon
@Josh_Amazon
@Emet_Amazon
Seller_s7F7fMBDtix0d
I have heard that this doesn't work anymore... but you used to be able to reach the executive seller support team by sending an email to Jeff @ Amazon . com (no spaces). If you do, be CONCISE and to the point.
