I am writing with regards to an ongoing problem I have had with Amazon and my seller account.

I initially contacted them about the matter on 12th September 2024 and, after relaying all the details regarding the problem, I was eventually told that my claim would be investigated. I was also told, by several staff members, that it was likely my claim would upheld and I would be reimbursed for monetary losses.

Eventually, on 10th October 2024, I received notification that, following the investigation, my reimbursement request had been refused and my Amazon selling account was being closed. I was given no reason as to why the claim had been refused or a reason as to why my account had been closed. I immediately replied via email to ask for clarification, but was just told that the matter had been closed and I have no way of creating a new case.

As it stands, I am looking for reimbursement of approximately £1200 to my bank account, as the incorrect amount was taken from me following an accidental discrepancy in the weights and measurements I had provided for one of the items being returned to me from the fulfilment centre. Therefore, I was told to send in one of the items again, so it could be re-weighed and my account adjusted accordingly, which I did straightaway.

After initially being told that the new item had not been received, it was subsequently found in the shipping queue and it was reweighed. I was then told, on 30th September 2024, of the correct weight and measurements as well as the correct fee for returning that item to me. It should have been £2.79 for the 4 returned units, but I had been charged 4 individual amounts of over £300 each, totalling over £1200. This was then applied to my account meaning it appeared that I owed you far more than I actually did. Unfortunately, I do not know the exact amount that should be credited to my seller account, because some other items were also returned to me at the same time. I was told, however, on 30th September 2024, that a refund of “far more than the £700/800” I had asked for was being requested by a member of your staff on my behalf. At that time, this was all that Amazon had been able to take from my bank account. Since then, a further £104.52 has been taken from various sources and there have been repeated attempts to take the remainder. I have been unwilling to update my bank account/charge details on my selling account because I knew that more money would be taken from me which I would inevitably have trouble getting back. This has subsequently been proven to be the case.

Does anyone please have any suggestions as to how I can get this resolved?