Do serial scammers avoid too many A to Z claims
I'm interested in peoples view on serial scammers.
Today I recieved a message 58 minutes after courier left package on doorstep "I did not receive the parcel I would like a full refund and I would like another sent to me". (this is MFN)
I assuming this is a scam because (1) Requesting full refund and another one is typical move to maximize their return (2) The package wasn't late, no reference to order being delivered, I think they picked it up off doorstep and went about messaging me for a return. You would think they would wait a few days before saying they haven't recieved it.
Regardless of the above is a scam or not I was curious on what everyones thoughts are on if individuals continuosly raise A-Z claims, does Amazon track individuals who make multiple claims ? do they blacklist these people or will they allow them to make as many claims as they wish.
The product in question is low value (£13), so assume these individuals go the route of hoping companies like myself just give refund, no questions asked for quiet life and write it off as wastage because we don't want an A-Z claim against us - the counter argument would be these individuals may want to save their A-Z claims for something of value (in hundreds) - so I'm curious if I genuine scammers would always go the A-Z route for low value items.
Do serial scammers avoid too many A to Z claims
I'm interested in peoples view on serial scammers.
Today I recieved a message 58 minutes after courier left package on doorstep "I did not receive the parcel I would like a full refund and I would like another sent to me". (this is MFN)
I assuming this is a scam because (1) Requesting full refund and another one is typical move to maximize their return (2) The package wasn't late, no reference to order being delivered, I think they picked it up off doorstep and went about messaging me for a return. You would think they would wait a few days before saying they haven't recieved it.
Regardless of the above is a scam or not I was curious on what everyones thoughts are on if individuals continuosly raise A-Z claims, does Amazon track individuals who make multiple claims ? do they blacklist these people or will they allow them to make as many claims as they wish.
The product in question is low value (£13), so assume these individuals go the route of hoping companies like myself just give refund, no questions asked for quiet life and write it off as wastage because we don't want an A-Z claim against us - the counter argument would be these individuals may want to save their A-Z claims for something of value (in hundreds) - so I'm curious if I genuine scammers would always go the A-Z route for low value items.
0 replies
Seller_vNGUliyBfm8re
that message you got screams 'repeat scammer'
i guess your idea makes logical sense that they probably avoid A to Z on Amazon. I am dealing with a scammer right at the moment but of the less scammer nature, this guy simply wanted a new item to use and abuse for 28 days before sending back just in time to then demand a full refund for a used/damaged item. i issued partial refund, and got slammed with A to Z for the difference a few days later, waiting to see how that pans out.
in your case did you have any tracking/evidence of delivery you can challenge the buyer with, how did you handle it?
i have had 2 orders in the past 2 months that were flagged as "amazon recommends signature" or something like that so amazon are tracking serial abusers of the platform and starting to flag some orders that they deem could result in INR A to Z type situations.
depends on the scammer, there is some scum out there who would do their own mother over for a quid so wouldn't put it paste . the 'clever' scammers probably have some logic, the low level scum bags probably won't stop at anything to get that £13!
Seller_d8YGbIjNqwFxn
I have had repeat scammers raise A-Z's. In fact I had one today who has claimed for the 3rd time they didn't receive an item sent by us.
I do occasionally see accounts for repeat scammers deactivated, but all that happens then is they open up a new account and continue their behaviour. I know someone who has raised around 10 INR claims with us who has had at least 3 Amazon accounts, we now actively look for his name and cancel any more orders they place with us.
