Customer lying in feedback
I had a customer who requested a refund saying the item was lost in the mail, even her inital request was extremely rude. Even though it was still within the delivery window I gave her a refund. Now, 1 week later she has left me 1 star feedback claiming I did not refund her. The automated removal request tool just rejected it and seller support are as unhelpful as usual. I tis cealry a mistake of Amazons, hers or she is a liar. either way this is nothing to with me.
How do i get this sorted?
Customer lying in feedback
I had a customer who requested a refund saying the item was lost in the mail, even her inital request was extremely rude. Even though it was still within the delivery window I gave her a refund. Now, 1 week later she has left me 1 star feedback claiming I did not refund her. The automated removal request tool just rejected it and seller support are as unhelpful as usual. I tis cealry a mistake of Amazons, hers or she is a liar. either way this is nothing to with me.
How do i get this sorted?
0 replies
Seller_ZVAz3d5lZuGid
"Even though it was still within the delivery window I gave her a refund" - that was your first mistake ! - why refund when it was still within the delivery window ? - you should have contacted them, asked if they would mind waiting a few more days, and to contact you if still not received. You can then investigate if it is a genuine INR or they are trying it on. it is unlikely you will get the feedback removed, but you should be able to challenge the customer about the supposed not receiving the refund.
Seller_19xPhE8YgkmxW
Hi Biggilo,
Rumour has it that Amazon generated Customer Refunds take up to 2 weeks to be received.
If you are ever in a similar situation again, warn the customer that although a refund has been issued it will take this long to arrive in their bank
All Best
Brian
Seller_2MDS66zdjPMUU
Unfortunately you will never get this removed.
There are many issues that I do not like with Amazon, including returnless refunds and refund postage paid for by the seller for some categories , random blocking of ASINs , the ridiculous hoops to correct so say inventory policy violations. and being held to account if the courier does not deliver within Amazon's delivery window when the order is shipped on time.
The worst is customer feedback. It is difficult to get feedback in the first place, especially for low volume sellers. Human nature is more likely to leave feedback when there is a complaint (unjustified or not) and it makes not a jot of difference if you decide to post on the feedback calling it out.
Negative ratings stay on your account forever affecting your lifetime ratings. Worse than that, one or two disgruntled buyers can result in account suspension for smaller sellers. .
It will never happen but the ability to rate buyers (as on other platforms) would inevitably reduce fraudulent claims and give buyers some protection against serial complainers and those who treat Amazon like a lending site and order many items only to then return them after use a few days later.
