Hi, good afternoon.

I'm trying to list my own branded product, but I don't have a trademark for my brand. I'm 100% sure that my brand isn't already in use on Amazon.

I'm really frustrated by this as I seem to have problems with every single step of selling on this platform, and now I can't even list products under my own brand and logo because I don't get approved.

The first time I applied to sell under my brand, I got told it was already in use. I then reopened the case and just a few minutes later I got exactly the same response, as usual with Amazon support representatives, never in any case I opened I had a reasonable human-like response.

I then applied again, and after a few days of waiting I'm told I can't open duplicate cases. I honestly don't know what Amazon wants me to do, I can't open new cases because that would be considered "duplicate", but I also can't reopen the original case because it has been marked as "answered" for more than 5 days.

I really hope someone from Amazon can help me with this since it's really frustrating to have a product ready to be produced, with detailed photos of both the packaging and the product and not being able to place an order before the Chinese new year.

Thanks in advance to anyone who helps me. Even just telling me your experiences will really help since I don't know how to solve this.