Disputing Carrier Adjustment Charge
@KJ_Amazon I'm hoping you can assist with and escalate our dispute of Carrier Adjustment Charge. We received a USPS Carrier Adjustment Charge for our order (112-1510990-7017852) due to difference in weight per USPS. The weight and dimensions for this order is correct. We’ve had previous orders for the exact same product with the exact same weight and dimensions which were never assessed a Carrier Adjustment Charge.
We submitted Case (15376127461) to dispute the Carrier Adjustment Charge and the response we received was ‘Amazon does not reimburse Sellers for chargebacks due to carrier's policies adjustments.’ and we needed to contact USPS to dispute the Carrier Adjustment Charge.
We contacted USPS APV and EVS departments and they indicated they cannot submit a dispute since we did not receive any notification by mail or have account number and would need to contact Amazon to dispute the Carrier Adjustment Charge.
This is not the first time this has happened and each time Seller Support’s response is the same. Essentially, they are saying we as the Seller have to eat the loss even though we are not at fault and the issue is at Amazon or USPS APV.
Disputing Carrier Adjustment Charge
@KJ_Amazon I'm hoping you can assist with and escalate our dispute of Carrier Adjustment Charge. We received a USPS Carrier Adjustment Charge for our order (112-1510990-7017852) due to difference in weight per USPS. The weight and dimensions for this order is correct. We’ve had previous orders for the exact same product with the exact same weight and dimensions which were never assessed a Carrier Adjustment Charge.
We submitted Case (15376127461) to dispute the Carrier Adjustment Charge and the response we received was ‘Amazon does not reimburse Sellers for chargebacks due to carrier's policies adjustments.’ and we needed to contact USPS to dispute the Carrier Adjustment Charge.
We contacted USPS APV and EVS departments and they indicated they cannot submit a dispute since we did not receive any notification by mail or have account number and would need to contact Amazon to dispute the Carrier Adjustment Charge.
This is not the first time this has happened and each time Seller Support’s response is the same. Essentially, they are saying we as the Seller have to eat the loss even though we are not at fault and the issue is at Amazon or USPS APV.
0 replies
Seller_CW0P5hgbsiqWX
We submitted Case (15376127461) to dispute the Carrier Adjustment Charge and the response we received was ‘Amazon does not reimburse Sellers for chargebacks due to carrier's policies adjustments.’ and we needed to contact USPS to dispute the Carrier Adjustment Charge.
Correct. Amazon will not take the time to dispute them because they are not losing any money. They just pass the additional fees on to the 3rd party seller, and all is fine. The whole plan is set up pretty good, for Amazon, isn't it.
KJ_Amazon
Hello @Seller_qCFfVk7k3OsG6. Thanks for sharing that Case ID with me. I reviewed the case and the related escalation and see that the adjustment was upheld.
I understand that this is not the resolution you were seeking, but I do not have an additional path to escalate that dispute. However, I can look into any additional disputes you may receive to determine if there are options to dispute.
Seller_wjjNX3mSzhs6w
what does that even mean, and I just woke up and just got a 178.60 adjustment fee… The platform is literally STEALING from the very people that trust. My account is on vacation mode and still stole $178.60, I literally do not want to sell on here any more I just want my reserve and shutting this down going to Walmart seller central this new adjustment on demand it’s too out of have for the small business owners
