No Response on Two Step Verification Recovery from Amazon
Hello @Steve_Amazon
I am unable to log into seller central due to not having access to the phone number provided for Two Step Verification. I have submitted multiple requests with Passport for Two Step Verification Account Recovery. However, there is no response from Amazon on this.
Amazon is supposed to respond within 1-2 days yet there is nothing from them for many days on multiple requests. The urgency of the issue is that our Seller Central Account has been mistakenly suspended by Amazon allegedly due to violation of Amazon Multiple Account Policy.
This of-course is an error on Amazon side. Amazon is linking Our European Marketplace with North American and assuming these are two separate accounts. However, the account is the same and through sell globally we have the European marketplaces. We never used the European Marketplace, so never added the charge method. Now, after years Amazon suspended the .co.uk account for failure to add charge method and then linked this suspended marketplace with North America marketplace and suspended the whole account.
Now, the only way that the account will be reinstated is if we add the charge method on.co.uk and reinstate that one and then North America account. This can only be done through the main account and not child/user account. In order to login in to the main account, we need the Two Step Verification Account Recovery to go through on urgent basis.
Hence, we are reaching out to Amazon to please expediate our request. We have even submitted multiple cases to Amazon Seller Support and the Case ID for the most recent case is 16516572181.
Please, we request anyone at Amazon to look into the issue and get us the Two Step Verification of Account Recovery completed.
Looking for a response from Amazon Support.
Thank You!
No Response on Two Step Verification Recovery from Amazon
Hello @Steve_Amazon
I am unable to log into seller central due to not having access to the phone number provided for Two Step Verification. I have submitted multiple requests with Passport for Two Step Verification Account Recovery. However, there is no response from Amazon on this.
Amazon is supposed to respond within 1-2 days yet there is nothing from them for many days on multiple requests. The urgency of the issue is that our Seller Central Account has been mistakenly suspended by Amazon allegedly due to violation of Amazon Multiple Account Policy.
This of-course is an error on Amazon side. Amazon is linking Our European Marketplace with North American and assuming these are two separate accounts. However, the account is the same and through sell globally we have the European marketplaces. We never used the European Marketplace, so never added the charge method. Now, after years Amazon suspended the .co.uk account for failure to add charge method and then linked this suspended marketplace with North America marketplace and suspended the whole account.
Now, the only way that the account will be reinstated is if we add the charge method on.co.uk and reinstate that one and then North America account. This can only be done through the main account and not child/user account. In order to login in to the main account, we need the Two Step Verification Account Recovery to go through on urgent basis.
Hence, we are reaching out to Amazon to please expediate our request. We have even submitted multiple cases to Amazon Seller Support and the Case ID for the most recent case is 16516572181.
Please, we request anyone at Amazon to look into the issue and get us the Two Step Verification of Account Recovery completed.
Looking for a response from Amazon Support.
Thank You!
0 replies
Seller_rI7BZIczK8iAC
Here you are not talking to Amazon this is the seller forum.
That is logic, isn't it? I would not like that anyone could log into my account just like this. That's why the "Primary account manager" - with his email - is the only one who can ask a "Two step verification account recovery". He doesn't even need a phone for that BUT the has to be the owner of this email.
If you are the owner of the "Primary account manager" email do this and after having logged in you resolve your other problems.
Amazon is a self service platform and seller support can in no way help you with this.
Connor_Amazon
Hi @Seller_fH7n8IrB4qNqc
Connor from Amazon here, thanks for reaching out.
@Seller_rI7BZIczK8iAChas provided the information I was going to share already, but you will need to follow the two-step recovery page instructions. We do have a specialized team that assists with that and they do respond within 1-2 days, however they will send the recovery instructions to the primary e-mail on file. If that doesn't match our records then you won't receive a response.
As alternative, you can call Amazon Customer Service directly at 1-888-280-4331 and let them know about the situation in detail.
From there, they will be able to assist further and provide you with more options to recover the account.
Let me know if you need further assistance after you call our support team.
Best,
Connor
