Advice please
My account got suspended claiming that my husband Amazon account belong to me. I have explained several times but i keep getting automated message. I have uploaded my marriage certificate to proof that we are 2 different people but nope still the same automaed message the only option i see is to say that the other account is mine or provide a signed Afidavit but i can't find a template of what they want me to get Notarised any advice?
Advice please
My account got suspended claiming that my husband Amazon account belong to me. I have explained several times but i keep getting automated message. I have uploaded my marriage certificate to proof that we are 2 different people but nope still the same automaed message the only option i see is to say that the other account is mine or provide a signed Afidavit but i can't find a template of what they want me to get Notarised any advice?
0 replies
Seller_d8YGbIjNqwFxn
Amazon do link the accounts by address and/or marriage so this type of linking is not abnormal.
To resolve this you need to find out why your Husband's account was deactivated and get that account reactivated. Then you can get your account reactivated.
Seller_RlZVPg3d6ZUGP
Presumably because you both sell the same items?
Seller_ZJhFeE3tNKzfh
this would be my guess. If you are both selling from the same address, but selling teh same or sometimes similar items, that’s enough of an issue
Julia_Amzn
Hello @Seller_YWrBTuJFQIS8D,
Thank you for reaching out.
I will transfer this thread to the Account Health category, where you will receive support from the Amazon representative.
Kind regards,
Julia.
Seller_yk3kzHpjMMa4B
Hi @Seller_YWrBTuJFQIS8D,
I am Mary from Amazon, here to assist you.
With all the above information that you have posted I understand that you need help in getting your account’s reactivated. It seems like your account’s has been deactivated as the team has identified that your account’s are linked to another account. There can be multiple reasons for your account being linked to another account.
In this case I would recommend you to first try to have a deep dive research from your end to identify how your account might have got linked.
If you believe that the deactivation has been made in error do submit any of the below documents:
-- Signed affidavit explaining who owns the other account and their relationship to you.
-- Specify what roles/access do they have or have had in the past to their Amazon account.
-- The affidavit should either be notarized, or signed in the presence of a lawyer, commissioner for oaths, justice of the peace or other legal professional registered on an applicable register of legal professionals that can be accessed online.
You can also view our policy video to understand how you can address these violations.
To understand and learn more about the policies, please visit Selling Policies and Seller Code of Conduct
If you need any further assistance, you can reach out to us, we are happy to provide help and support.
Regards,
Mary.
